Commercial Operations Partner (Corporate Health)
At MediCard, we believe that diversity and inclusion are essential to fostering innovation, collaboration, and growth. We are committed to creating a workplace where everyone, regardless of gender, race, ethnicity, sexual orientation, disability, or any other characteristic, feels valued and empowered to contribute their unique perspectives and talents.
Our inclusive hiring practices ensure that we attract, hire, and retain the best talent from all backgrounds. We strive to provide equal opportunities for all candidates and promote a culture of respect, fairness, and transparency. We are dedicated to continuously improving our processes and policies to eliminate biases and barriers, ensuring that every employee has the support and resources they need to thrive.
Job Purpose:
To safeguard the commercial, contractual, and revenue integrity of Medicard’s Corporate Health platform by ensuring services are delivered, documented, billed, collected, and renewed with discipline, transparency, and scalability.
Job Summary:
The Corporate Health Commercial Operations Partner owns the commercial backbone of Corporate Health. This role ensures that Occupational Health, wellness, lifestyle management, care navigation, and related enterprise services translate cleanly into accurate billing, strong collections, and predictable renewals.
The role works at the intersection of operations, finance, contracts, and delivery. It does not manage day-to-day clinical operations. Instead, it ensures that what is designed, sold, and delivered is financially sound, contractually compliant, and revenue-realizing.
This role partners closely with Client Engagement, OH Operations, Healthcare Resource, Analytics, and Finance to prevent revenue leakage, reduce AR risk, and enable confident scaling of Corporate Health services.
Key Responsibilities:
Commercial and Billing Governance- Define and govern billing triggers, documentation standards, and invoicing workflows across Corporate Health services
- Ensure alignment between service delivery, documentation, and billable scope
- Monitor billing accuracy and resolve discrepancies that impact invoicing or collections
- Actively identify and eliminate sources of revenue leakage.
- Own visibility and coordination of Corporate Health AR in partnership with Finance
- Diagnose root causes of delayed or disputed invoices
- Work cross-functionally to resolve AR blockers related to documentation, scope, or service execution
- Support sustained AR improvement through process and governance changes
- Own contract onboarding readiness from a commercial and operational standpoint
- Ensure services are delivered in accordance with contractual scope and pricing
- Maintain renewal calendars, flag risks early, and support renewal readiness
- Enforce contract discipline and escalate scope creep or non-standard exceptions.
- Partner with OH Operations to ensure operational execution supports billing and contract requirements.
- Work with Client Engagement Partner to support renewal narratives with clean commercial data
- Align with Healthcare Resource Partner to ensure billable staffing models
- Coordinate with Analytics to ensure reporting supports commercial narrative.
- Support new program launches by defining operational and billing readiness requirements
- Standardize commercial processes to support scale without increasing manual effort
- Provide commercial input into service design, pilots, and enterprise expansions
Qualifications:
- Seven to twelve years of experience in healthcare operations, healthcare finance, billing, managed services, or enterprise service delivery
- Strong experience with contracts, billing processes, and revenue governance in healthcare settings
- Understanding of how clinical delivery, documentation, and billing intersect
- Comfort working cross-functionally with clinical, operational, finance, and client-facing teams
- Highly detail-oriented with strong process discipline and escalation judgment.
Work Set-Up: Hybrid, 3-4 days onsite per week
For your appreciation, these are some of the benefits that we are offering.
✅ Guaranteed 14th-month pay
✅ Annual Performance Bonus (Subject to both company and individual performance)
✅ Retirement Plan
✅ HMO with free 2 dependents (upon hire for Principal and upon regularization for the eligible dependents)
✅ 15 days VL and 15 days SL (Pro-rated for mid-year hire)
✅ Group Life Insurance
✅ Protection benefits, and a lot more w/c will be discussed during the job offer stage.
Should you be interested, please feel free to submit your updated résumé and complete the required questions to proceed with and expedite your hiring process.