AU RTO Student Success Coach (WFH) | ZR_1263_JOB

AU RTO Student Success Coach (Remote)

• At PeoplePartners, people come first—and that’s not just something we say, it’s how we work every day.
• As a Great Place to Work certified company, we’re passionate about creating opportunities where talented professionals can thrive, grow, and make a meaningful impact. Our team enjoys working with global clients, building rewarding careers, and being part of a culture that values collaboration, learning, recognition, and genuine human connection.
• If you're looking for a workplace where your contributions matter, your growth is supported, and your work helps shape real outcomes, you'll feel right at home with PeoplePartners.

• Most students begin their learning journey with excitement and ambition. The real challenge is staying the course—and that’s where you come in.
• As an AU RTO Student Success Coach, you'll be the trusted guide helping students navigate their studies from enrolment through to completion. Part coach, part advocate, and part accountability partner, you'll build meaningful relationships that keep students motivated, engaged, and progressing toward their goals.
• This is more than a support role. It's an opportunity to make a measurable difference in people's futures by helping them overcome obstacles, celebrate milestones, and achieve qualifications that can change their lives.

Key Responsibilities:

• Manage a portfolio of enrolled students and serve as their primary point of contact.
• Build strong, long-term relationships with students throughout their learning journey.
• Deliver support through inbound and outbound student communications.
• Respond to student enquiries accurately and professionally.
• Monitor student engagement, progression, and academic performance.
• Identify students at risk of non-completion and implement proactive support strategies.
• Resolve student concerns and grievances with empathy and professionalism.
• Collaborate with Careers, Training, Education, and Learning teams.
• Maintain accurate records across CRM, LMS, and student management systems.
• Support student retention, engagement, and progression outcomes.
• Ensure compliance, quality, and administrative standards are maintained.
• Contribute to continuous improvement initiatives that enhance student success.

Job Requirements:

Required Qualifications (Must-Have):

• Minimum 5 years' experience in student support, student success, account management, and the like.
• Proven track record of achieving KPIs and performance targets.
• Strong administration and data management skills.
• Excellent verbal and written communication skills.
• Experience managing competing priorities in a fast-paced environment.
• Experience working with CRM platforms, LMS platforms, and student management systems.
• Strong relationship-building and stakeholder management skills.
• Ability to identify issues proactively and take ownership of solutions.
• High attention to detail and organizational skills.

Preferred Qualifications (Nice-to-Have):

• Experience within an Australian Registered Training Organization (RTO).
• Experience within the Vocational Education and Training (VET) sector.
• Previous experience supporting student engagement, retention, or progression initiatives.

Why Join PeoplePartners

At PeoplePartners, we believe great work happens when people feel supported, challenged, and empowered to grow. When you join our team, you'll enjoy:

• A people-first culture that values collaboration and wellbeing.
• The opportunity to work with leading international clients.
• Career growth and professional development opportunities.
• Ongoing learning and upskilling support.
• A supportive leadership team invested in your success.
• Recognition programs that celebrate achievements and milestones.
• Fun engagement activities and team-building initiatives.
• A flexible remote work environment.
• The chance to make a genuine impact through meaningful work.
• A workplace where your ideas, contributions, and growth are valued.

If you're passionate about helping people succeed, enjoy building meaningful relationships, and want a role where your work directly contributes to positive outcomes, we'd love to hear from you. Apply today and help students achieve what they set out to accomplish.

• Employment Type: Full-Time.
• Work Setup: Remote / Work From Home.
• Schedule: Monday to Friday.
• Hours: Day-shift - AEST.
• Location Supported: Australia-wide student portfolio.

Company Benefits:

• Permanent Work-from-home setup
• Company-provided equipment
• Secondary Wi-Fi Modem
• 21 Leave Credits Annually - Leave benefits begin on Day 1.
• 100% conversion of UNUSED leave credits
• HMO on Day 1
• 13th Month Pay
• Monthly Gift Voucher
• Milestone Tokens (Birthday/Anniversary/Christmas).
• A Life Beyond the Screen #WorkLifeBalance.
• Active employee engagements physically such as Christmas Party & Team Building, and virtual events such as town-hall with prizes.