KYC Team Leader
KYC Team Leader
Req ID: 97769Department: AR Customer Services Ops Know Your Customer
Division: Australia Retail
Location: Makati City
About Us
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
About the Role
As KYC Team Leader in our Customer Service Operations, you will play a key role supporting the daily operations of one of our KYC teams. The role will involve having direct reports and will also act as an SME support to the wider KYC group. The KYC Team Leader will be responsible for training and capability uplift across their team.The KYC Team Leader will support the day-to-day leadership requirements of the team and the KYC COE LT, including, but not limited to, daily check ins, training, escalations to MLRO, attending leadership meetings, stakeholder and project meetings, support to QA, forecasting, rostering, daily ATOM tasks and 1-1s.
The role will require high levels of engagements with 2nd line (MLRO) and our Knowledge Expert to ensure the KYC team is meeting all our required obligations under AML/CTF. The role will also actively manage and support change which could include supporting the writing and development of new processes.The KYC Team Leader will support the development of all staff across a range of different operation tasks which include but are not limited to, complex KYC verification & loading, complex OCDD, complex customer remediation, data remediation, KYC maintenance, customer contact and follow up
Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.
Role Type: Permanent, Full-timeRole Location: Solaris One, Makati CityWork Hours: Australia, Hybrid Work Set-up
What will your day look like?
As as Team Leader, you will:
- Establishment and building of relationships with internal and external customers on all BU related activities and acting as relationship owner for all BU operational matters
- Support day-to-day operations of the team in MELB and BLR
- Support the development and training needs of the CDD team in MEL and BLR
- Achieve target productivity and understands and uses ATOM correctly
- Support CDD service expansion and centralisation
- Develop and support the growth your direct reports and provide tailored coaching to support individual development
- Support the team in cross skilling and support to the wider Customer Protection group
- Ensure self and team compliance to prescribed accreditation, policies and procedures of ANZ
What will you bring?
To grow and be successful in this role, you will ideally bring the following:
- Extensive experience in fraud processes and operational requirements.
- Proven ability to work in a fast-paced environment with challenging targets.
- Extensive experience in effective coaching to drive continuous experience in performance.
- Ability to work under pressure, prioritise what matters and leading the team.
- Maintains high-level of accuracy and has good attention to details, adhering to set business standards, processes and guidelines.
- Growth mindset and ability to tackle problems using critical thinking and problem-solving skills.
- Excellent interpersonal and communication skills across digital, verbal and written channels.
- Proven background in achieving and exceeding individual targets.
- An intense passion and curiosity for customers, their needs and wants, putting them at the centre of everything you do, optimizing customer journeys and experiences.
- Interest in and affinity for improving process and exposure to technology changes.
You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
So why join us?
ANZ provides banking and financial services and operates across more than 30 markets. We are among the top 4 banks in Australia, the largest banking group in New Zealand and Pacific, and among the top 50 banks in the world. With more than 2,000 people, our team in Manilla play a critical role in executing our strategy and deliver what matters most to our customers and the bank.We continue to grow our professional services capabilities to support our customers around the world. Our expertise and services make us a bank, and our people, purpose, and culture makes us ANZ. We're proud of the inclusive culture we're renowned for where 90 percent of our people feel they belong.
We provide our people with a range of benefits including access to health and wellbeing services. We also have flexible working options so that our people can 'make work, work for them'.
We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.
To find out more about working at ANZ visit https://www.anz.com/careers/. You can apply for this role by visiting ANZ Careers and searching for reference number 97769.
Job Posting End Date
06/06/2025 , 11.59pm, (Melbourne Australia)