Telesales and Operations Assistant

Wordtext Systems, Inc. (WSI) is looking for passionate, adaptable, efficient, and hardworking individuals who are looking to grow their careers in the corporate world.

"Who is Wordtext Systems, Inc?"

We are a pioneer in local IT product distribution, delivering specialized IT hardware and software products critical to the business requirements of our partners. Being in the industry for 43 years, we already established an extensive nationwide channel base of over 2000 dealers in over 18 key provinces, handling more than 82 different products, hardware, and software alike.

Who are we looking for?

We are looking for passionate individuals for the position with the following qualifications:

Qualification:

• Graduate of preferably IT, Marketing or Business related course
• Experience in sales or telemarketing is an advantage
• Must be Assertive, fast learner and responsible.
• Able to work under pressure and meet targets and deadlines.
• Must be Efficient and accurate with details.
• Possesses good communication and listening skills.
• Proficient in basic MS Excel, MS Word and MS Outlook.

TELESALES

1. Generate additional accounts to increase existing re-sellers base.
2. Assist in activating and to exploit new sales opportunities with new and dormant or inactive accounts to help achieve product sales target.
3. Provide information to re-sellers on current or upcoming company events, product promotions, and price lists.
4. Provide re-sellers with information requested by them about status of order or delivery, stocks, etc.
5. Maintain database of clients by completing re-seller record.
6. Provides assistance to Marketing in making follow-up with resellers for confirmation with company events and promotional activities.
7. Influence re-sellers to buy or retain product or service by following a prepared script to give product reference information.
8. Prepare and submit weekly routine sales performance report to update management.
9. Maintain good relations with re-sellers to ensure that the company remains as the preferred supplier.
10. Performs other functions which may be assigned by the immediate superior from time to time.

SALES SUPPORT ASSISTANT

1. Contact businesses and individuals by telephone to promote services & products of WSI. Provides support to Solutions Sales Group.
2. Assist resellers and WSI Sales in processing claims of reported defective items for solutions products.
3. Assist sales in processing documentations in relation to cancelled orders.
4. Administrative work such us routing of documents for approval of managers and division head.
5. Assist in processing of sales orders, demo requests, creation of documentation related to processing of orders.
6. Provide necessary administrative support to sales.
7. Performs all other functions/responsibilities that may be deemed necessary in ensuring the success of delivery of sales support group.

PRODUCT ASSISTANT

1. Provide assistance to VP, Sr. Manager., Product Manager/Product Specialist, Account Executive and Account Specialist in routing and/or submission of documents to concern departments.
2. Assist in the processing of sales orders, demo request reservations, transfer of stocks, term extension and/or reseller credit limits information in the absence of account specialist (sales force).
3. Prepares an up to date sales and inventory tracking reports weekly and monthly.
4. Maintain the diary of appointments as necessary to provide information to whereabouts of Department Head.
5. Screen and respond to all incoming telephone calls and take action as appropriate.
6. Provide full administrative support service to the department such as meeting room reservation, control of room temperature, fax, scanner, etc.
7. Performs other functions, which may be assigned by the immediate superior from time to time.

GENERAL SALES

1. Call prospective customers by operating telephone equipment, automatic dialing systems, and other telecommunications technologies to buy products and services by following a prepared sales talk to give service and product information;
2. Call resellers and individual contacts by using the telephone to inform and invite partners for events organized by the specific group;
3. Screen and respond to all incoming telephone calls and take action as appropriate;
4. Facilitate lead generation on product promotion and inquiries, IT software/hardware requirements, and provide information to the upcoming company, principal, and reseller sponsored events;
5. Maintains safe and clean working environment by complying with procedures, rules, and regulations and;
6. Performs other functions which may be assigned by the immediate superior from time to time.