Technical (SEO) Representative

apartmentNityo Infotech placeBiñan scheduleFull-time calendar_month5/8/26

Nature of Employment: Full Time
Working Setup: Full Onsite
Location: Biñan Laguna
Working Schedule: Night Shift

Basic Salary: Up to PHP 26,000

Role Responsibilities:

Company is seeking confident and motivated Provider Tech Employees responsible for assisting customers across the United States with the implementation, operation, and support of Company’s AI-powered solutions. Provider Tech Employees engage with customers to understand their operational needs, provide technical guidance, and help ensure successful adoption and use of Company AI services.

Provider Tech Employees assist customers in resolving technical issues, answering product questions, and supporting the effective use of the Company’s technology platform.

Key Responsibilities

Customer Support & Issue Resolution

Assist customers with questions and issues related to Company services, platforms, tools, and workflows
Troubleshoot user problems involving set-up, access, navigation, system usage, and general platform functionality
Identify, diagnose, and document technical or operational issues reported by customers
Resolve first-level technical issues directly and escalate more complex issues when necessary
Guide customers step-by-step through technical processes in a clear and professional manner
Maintain a positive and professional customer experience during all support interactions

Product & Platform Assistance

Support customers during onboarding, implementation, and ongoing use of Company solutions
Help customers understand platform features, service workflows, and system capabilities
Provide clear explanations of processes, tools, and recommended next steps
Assist customers in effectively integrating Company services into their business operations
Identify recurring platform or usability issues and communicate patterns or trends to management

CRM, Ticketing, and Documentation

Maintain accurate records of customer interactions and resolutions within the Company CRM or support systems
Track open issues, status updates, follow-up actions, and escalation notes
Apply CRM and ticketing best practices including case logging, issue categorization, and resolution documentation
Ensure customer records, issue notes, and support activity logs remain complete and accurate
Document recurring problems and common customer requests for internal reference and improvement

Operational & Internal Coordination

Coordinate with internal teams when customer issues affect service delivery or system performance
Escalate complex or technical issues to appropriate internal resources when required
Assist in identifying whether customer issues are technical, operational, training-related, or process-related
Communicate relevant customer feedback and operational insights to management and technical teams
Support continuous improvement of customer workflows and support processes

Qualifications:

1+ year experience in customer support or contact center operations
Excellent English proficiency; strong familiarity with U.S. culture, communication styles, and business etiquette (U.S. visit a plus)
At least 2 years experience in SEO principles and website structure
Strong experience using WordPress and page builders (Elementor, Divi, WPBakery, or similar)
Basic knowledge of HTML and CSS for layout and styling adjustments
Understanding of UX principles and intuitive website navigation
Ability to troubleshoot WordPress issues, including plugin conflicts and layout problems
Experience installing, configuring, and managing WordPress plugins

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