Customer Support Representative (NON-VOICE Account)

As a Customer Support Representative (NON-VOICE Account), you will be responsible for providing exceptional customer service and support through non-voice communication channels such as email, chat, and social media. This is a full-time position based in Makati City Metro Manila.

1. Respond to customer inquiries and resolve issues in a timely and efficient manner
2. Provide accurate and helpful information to customers
3. Identify and escalate complex problems to appropriate team members
4. Maintain detailed records of customer interactions and follow-up actions
5. Contribute to the continuous improvement of customer service processes and procedures
6. Participate in team meetings and training sessions to enhance your skills and knowledge

1. Excellent written communication skills and the ability to convey information clearly and concisely
2. Strong problem-solving and critical thinking skills to handle a variety of customer queries
3. Proficient in using customer service software, email, and other digital communication tools
4. Ability to work in a fast-paced, high-volume environment and maintain a positive, customer-centric attitude
5. Previous experience in a customer service or call centre role is preferred
6. Fluency in English and a good understanding of Filipino culture and customer expectations

Apply now and join our team of customer service superstars!