Manila - Customer Service Representative (Financial Account)

Job Description:

We are seeking experienced and performance-driven Customer Service Representative to join our growing team. The ideal candidate is customer-focused, tech-savvy, and capable of handling multiple systems while delivering exceptional service.

• Provide a high level of customer service, respond to inbound calls and emails (handles customer’s queries by explaining procedures; answering questions; providing information, and resolution for customers. And proactively do outbound calls as necessary.
• Present the best image of the company as the first contact with a client or potential client.
• Process remittances and ensure transactions comply with local and overseas regulations.
• Handle the transactions with the utmost care and honesty.
• Works within established departmental procedures to resolve common remittance-related issues such as not in good order situations.
• Gather information useful in providing recommendations and solutions to a technical problem.
• Ensure compliance with service agreements to evade legal issues.
• Maintain up-to-date knowledge of company products and services.
• Educate customers on the features of company products/services to minimize technical challenges.
• Follow-up on customers to ensure their issues are completely resolved.
• Maintain customer records by updating account information and tracking customer issues using CRM to ensure quick resolution.
• Support several products of the client.
• Provides General Customer Service support with the aim to build a strong relationship between the Customer and the Company
• Contributes to team effort by accomplishing related results as needed.
• Maintains communication with your Team Manager /Operations and other departments as needed.
• To provide support for a list of specific online marketing tasks delegated by the Client (Director, or the Team Leader / Managers)
• Maintain a regular and reliable level of attendance and punctuality.
• Perform appropriate duties as assigned by Management. Other duties may be assigned.

• 1-year Customer Service Representative experience in Call center - international account.
• Excellent communication skills
• Experience in Money Service Business is a plus
• Amenable to work on shifting schedule including weekends
• Willing to work onsite in Ortigas Center Pasig
• Experience in processing remittances and understanding related regulations.
• Proven customer service experience, preferably in a similar role.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Ability to handle transactions with care and maintain honesty.
• Knowledge of CRM systems and practices.
• Ability to work within established procedures and compliance regulations.
• Up-to-date knowledge of company products and services.
• Ability to educate customers on product features and troubleshoot technical issues.
• Reliable attendance and punctuality.