Systems Analyst (Microsoft Dynamics 365 (MSD 365))

apartmentVISA WORLDWIDE PTE. LIMITED placeManila calendar_month3/17/26

Job Description

Role & Responsibility

Provide Level 2 support for Microsoft Dynamics 365 (MSD 365) applications.
Respond to and resolve user issues and inquiries via phone, email, or service now.
Troubleshoot and diagnose issues related to MSD 365 functionalities.
Escalate complex issues to higher-level support or technical teams.
Monitor system performance and ensure optimal operation.
Document supports interactions and solutions in the knowledge base.
Assist in user training and onboarding for MSD 365.
Maintain a high level of customer satisfaction through effective communication and problem-solving.

Basic Qualifications

Bachelor's degree in IT or a related field with 8 years of experience.

Preferred Qualifications

Minimum 5 years of experience in developing and supporting Microsoft Dynamics 365 applications.
Hands on experience with Microsoft Dynamics 365 applications and Power Apps.
Exceptional communication and interpersonal skills.
Strong problem-solving capabilities and meticulous attention to detail.
Identify automation opportunities to reduce manual efforts.
Provide solution to prevent future issue to improve application support matrix.
The ability to work both independently and collaboratively within a team.
Experience with ServiceNow is an additional advantage.

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