Program Support and Customer Care VA with Go High Level Experience for Hilary

I’m Rhino Julie, and I LOVE building super teams to service our clients' needs.

If you love a challenge, love problem solving, love working with others (and also love working by yourself LOL), and it makes you happy when you overdeliver for clients, I want you on my team!

My promise to you:

I provide a FUN working environment.

We are constantly learning new things.

We are a team who wants to be the best at what we do, which means you have the BEST teammates.

I ALWAYS pay on time.

I treat all of my team members with respect and love.

Client Overview:

Hilary is an amazing coach and she’s looking for an equally amazing customer care assistant who can do customer service, program support, and GoHighLevel tasks.

Client Requirements:

• Must be able to work 40 hours weekly
• Must be able to work 9am to 6pm Mountain Time (US) (you'll have a 1-hour lunch break everyday)
• Must have strong written and verbal communication
• Must have excellent written and verbal English skills
• Highly organized, detail-oriented, proactive, and able to manage multiple priorities independently
• Must have a warm and friendly attitude
• Must have experience working in GoHighLevel to create and send emails and manage courses within GHL
• Experience with WordPress CMS for simple changes and Typeform is nice to have!

Responsibilities/Tasks:

Must-Have Experience (Responsibilities You Must Be Proficient In):

These are the tasks the VA needs to handle independently and confidently from day one:

Customer Service Tasks:

• Handle all client communications via email and text through Go High Level (GHL) and Gmail. Maintain the support email inbox.
• Schedule weekly group coaching call reminder Facebook posts on Mondays and emails on Tuesdays. As well as the group call reminder email on Tuesdays.
• Maintain the Client Master Tracking Sheet.
• Make sure that new enrollments receive their 2 welcome emails and are added to the FB group if needed.
• Update Q&A Call Coach Prep Doc each week for the group coaching call on Thursday.
• Manage and record the breakout room for the group coaching calls if needed.
• Upload the weekly calls to Google drive & Vimeo.
• Add the weekly call to the classrooms.
• Update the call recordings doc and email it to the clients.
• Setup recurring invoices for Program Graduates that didn’t opt out of the Graduate group every Friday.
• Follow up with clients that paused their programs or have delayed start dates (starting a program later in the future).
• Schedule podcast email in GHL.

Program Delivery Tasks:

• Create and update the classroom content with the help of the coaches.
• Create and maintain program delivery automations in GHL, including email templates.
• Create and update program checkout pages.
• Create and maintain private coaching calendars in GHL.

Administrative Tasks (some are done in collaborations with outside partners):

• Manage Google Admin Workspace.
• Manage Go High Level (GHL) CRM system

Nice-to-Have Experience (Responsibilities You Can Learn Over Time):

These tasks are valuable but can be trained on the job:

• Create episode transcript and wordpress webpage for the weekly podcast episodes (Client is willing to train)
• Manage Typeform

Pay and Benefits:

• Competitive hourly rates
• Wellness package
• Squad Breaks (paid time off)
• Quarterly performance bonuses
• Holiday and year-end bonuses
• Annual appraisal

Our super cool hiring process:

• We have real people communicating with you and looking at your application!
• We PAY you to take a Paid Test for the client you're applying for to make sure you like the job and you have the skills for it.
• At any time, you can check out the other clients we have and ask to take Paid Tests for them, as well!

So we appreciate your help in preparing your details to present to our clients.