Credit Controller (Collections) - AU & NZ | Work from Office

We’re Hiring: Credit Controller (Collections) - AU & NZ!

Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered!

Attach this together with your updated CV to become a priority applicant!

Schedule: Morning Shift

Job Description:

The Credit Controller is responsible for managing overdue accounts through proactive customer contact, negotiation of payment arrangements, and resolution of account discrepancies to ensure timely recovery of outstanding balances. The role plays a key part in supporting the organisation’s cash flow and credit risk management objectives by maintaining efficient, accurate, and customer-focused collections processes.

As this role supports offshore delivery, it requires strong English communication skills, adaptability within a global working environment, effective virtual collaboration, and the ability to work independently with minimal supervision.

Key Responsibilities:

• Make outbound calls and receive inbound calls to collect overdue payments from customers in accordance with company policies and regulatory requirements.
• Negotiate and establish suitable payment arrangements while maintaining a professional and empathetic customer approach.
• Update customer account records accurately with the outcome of each call and any agreements made.
• Identify accounts requiring escalation or further action and refer them to the appropriate internal teams.
• Follow documented procedures and maintain compliance with all role-based access, privacy, and escalation requirements.
• Delivery outputs within agreed turnaround times and accuracy standards, maintaining clear documentation for traceability and audit purposes.
• Identify exceptions or uncertainties early and escalate promptly to onshore leads to minimize risk.
• Collaborate with Credit Managers and Senior Credit Controllers to share insights, resolve issues, and continuously improve collections effectiveness.
• Meet or exceed daily, weekly, and monthly targets related to call volume, collections, and account resolution.
• Handle customer disputes, complaints, or inquiries related to billing and payment, ensuring prompt and effective resolution.
• Adhere to data protection and privacy policies, as well as all regulatory compliance standards (ACCC & NZCC)
• Participate in training and development programs to remain up to date with systems, products, and compliance requirements

• Excellent communication and negotiation skills for clients and internal stakeholder interactions
• Strong stakeholder management and cross-cultural communication skills
• Proven customer service experience with ability to handle difficult conversations professionally.
• High attention to detail and accuracy
• Resilience and ability to work effectively under pressure
• Team player with a proactive approach to problem-solving
• Comfortable working across time zones to liaise with clients or teams in Australia or New Zealand
• Ability to work independently, manage priorities and meet deadlines

• Demonstrates curiosity and boldness in thinking and approach
• Builds trusted client and internal relationships
• Strong communication and collaboration behaviours
• Takes proactive accountability for delivering quality work and results, with care
• Proven decision-making, problem-solving, communication and time management skills
• Effective at working as part of a team

Qualification and requirements:

• Proven experience in collections, credit control, or accounts receivable within a high-volume, fastpaced environment.
• Demonstrated ability to meet or exceed collection targets, manage account portfolios, and resolve escalations effectively.
• Strong analytical capability to interpret aging reports, reconcile accounts and recommend action plans for overdue balances.
• Proficient in Credit Management Systems and Microsoft Office Suite (Word, Excel, Outlook)
• Familiarity with AU/NZ billing practices, credit terms and regulatory frameworks (ACCC/NZCC)
• Experience supporting AU/NZ or global clients within a BPO or shared services environment is highly regarded.
• Strong English communication skills – both written and verbal – with a professional and customerfocused tone.
• Willingness to work during AU/NZ business hours and collaborate effective with onshore teams across time zones.
• Bachelor’s degree in business, Accounting, Finance or a related field (preferred); High school diploma required.
• Minimum 3 years’ experience in collections, credit control or accounts receivable, ideally within a BPO, shared services, or AU/NZ client environment.
• Additional certifications or training in Credit Management, Accounting, or Customer Service will be an advantage.

Non-negotiable skills & requirements:

• Minimum 3 years’ experience in collections, credit control, or accounts receivable, ideally within a BPO, shared services, or AU/NZ client environment.
• Bachelor’s degree in business, Accounting, Finance or a related field (preferred); High school diploma required.

Perks & Benefits (Work From Office/Hybrid):

• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
• Up to 24 leave credits per year
• Flexible leave credits which may be used for vacation, emergency and sick leaves
• Superb and exciting Mid-Year Parties – with items to give away and cash prizes!
• Endless opportunities for career advancement
• Exclusive ATM inside the office for employee's convenience
• Annual Performance Review with Salary Increase
• We set you up for success with a company-provided PC/Laptop and fiber internet connection
• Look forward to weekly office perks for work from office staff – Free Coffee, Meals and Beer Fridays!
• Top notch workplace with first class VIP lounge and game rooms
• Child friendly spaces to cater to the needs of employees with children, enhancing work-life balance
• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
• International career growth and connections
• Unlimited cash incentives for hired referrals
• Mental Wellness Employee Assistance program through Lifeworks
• In-house psychiatrist available to support employees' well-being
• Become part of the Employee Share Units program
• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc

Cloudstaff : Build Your Career, Anywhere

Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.

• Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
• Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
• Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.

**To become a priority applicant, please share a 1-2 minute video introduction detailing you experience in this specific role. You can upload your video to the CSJobs platforms. Please use a clean, distraction-free background and speak clearly and articulately.