Network Engineer (AWS NOC) - Manila

JOB SUMMARY

The AWS NOC Engineer is responsible for the setup, configuration, and optimization of our AWS servers, ensuring optimal performance, security, and high availability. This role requires a strong understanding of AWS services, network engineering principles, and a keen eye for detail.

MAJOR TASKS & RESPONSIBILITIES

The right person for this role will be trained by a seasoned Network Engineer in Telephony from the U.S. to be able to take on the following responsibilities:

• Manage and configure AWS resources (EC2, RDS, S3) according to company standards and best practices
• Optimize server performance and resource utilization
• Implement high availability measures to ensure business continuity
• Perform regular server maintenance and troubleshooting
• Manage database operations (import/export, reporting, querying)
• Provide root cause analysis for system issues
• Recommend and implement solutions for recurring problems

• Implement and maintain robust security measures, including encryption, IAM roles, security groups, SIEM, and IPDS
• Conduct regular security audits and vulnerability assessments
• Ensure AWS resources are properly configured with SIEM systems for log management and threat detection
• Manage SIEM alerts and notifications

• Implement and maintain backup strategies for AWS resources
• Test backup and recovery procedures regularly
• Ensure compliance with backup retention policies

• Create and maintain comprehensive documentation of AWS infrastructure, configurations, and procedures
• Develop standard operating procedures (SOPs) for AWS operations

• Participate in incident response activities and provide technical support
• Conduct root cause analysis and implement corrective actions

• Stay updated on AWS trends and seek automation opportunities
• Contribute to AWS infrastructure standards

• BS in Computer Network Administration or BSIT Major in Network & Web preferred
• Certificates/Training in Network Administration an advantage
• Some experience with phone systems (Asterisk or other similar PBX systems)
• Experience with ticketing systems
• Knowledge in SIP/VOIP, PBX, SQL databases, and analytical troubleshooting
• Exposure to or experience with AWS is a plus but not required
• Willing to be trained and has a passion for technology
• Ability to quickly switch between different types of tasks during day-to-day work
• Willing to work extended hours when support is necessary
• Preferably with a good internet connection at home (minimum of 25 Mbps) for temporary work-from-home arrangements
• Strong written and verbal communication skills in English
• Strong team player
• Willing to work in Alabang, Muntinlupa when employees are needed back in the office (e.g., after lifting of quarantine restrictions or during home internet issues)
• Willing to work US business hours (8:30 AM – 6:00 PM, ET)
• Willing to do whatever it takes to get the job done