URGENT| Junior Business Partner - HR and Payroll| Hybrid

Responsibilities:

• Client Relationship Management:
• Serve as the primary point of contact for assigned client accounts.
• Build and maintain strong, long-lasting client relationships.
• Understand client needs and provide tailored solutions.
• Conduct regular check-ins and address client inquiries promptly and professionally.
• Account Management:
• Monitor account performance and identify opportunities for growth and improvement.
• Prepare and present regular account reports to clients and internal stakeholders.
• Review and approve invoices and charges related to the account, ensuring accuracy and adherence to agreed-upon rates.
• Proactively address any client concerns or issues to ensure satisfaction and retention.

1. HR and Payroll Liaison:

• Act as the main point of contact for clients regarding HR and payroll related inquiries and requests.
• Communicate client needs and requirements to the internal HR and/or payroll teams.
• Facilitate clear and effective communication between clients and internal stakeholders and cross-functional departments.
• Ensure client satisfaction by coordinating timely and accurate responses to their HR- and payroll-related questions.
• Administrative Support:
• Assist with the coordination of HR and payroll related documentation and processes.
• Maintain accurate client records and documentation.
• Support the onboarding and offboarding processes by coordinating with the respective teams.
• Prepare and distribute HR and payroll related communications to clients as needed.
• Operational Coordination:
• Assist in resolving operational issues in a timely manner, escalating to the HR team when necessary.
• Collaborate with internal teams to ensure seamless service delivery.
• Compliance Awareness:
• Maintain a general awareness of HR laws, regulations, and company policies.
• Escalate any potential compliance issues for review and action.

Qualifications:

• Account Management Experience: Minimum 1 year of experience in account management or client service roles, preferably with exposure to HR functions. Proven track record of successfully managing client relationships and coordinating HR-related services.
• HR Principles & Practices: Strong understanding of basic HR and finance principles and practices, with the ability to effectively communicate concepts to clients.
• Communication & Interpersonal Skills: Proficient communication and interpersonal skills, with the ability to build rapport with clients and effectively liaise with internal teams. Demonstrated ability to understand and articulate client needs clearly.