Specialist, IT Support
VXI Global Solutions Davao Full-time
It's fun to work in a company where people truly BELIEVE in what they are doing!
We're committed to bringing passion and customer focus to the business.
Essential Duties & Responsibilities include the following: Other duties may be assigned by the Department Head and / or its representatives:
- Accepts responsibility for resolving problems which are assigned by Helpdesk in a timely manner
- Timely response based on priority of the problem
- Ensures meeting the established objectives for the problem resolution priority
- Determines the cause of the problem
- Accesses the problemincident if it needs escalation
- Escalates problemsincidents to appropriate group for further checking
- Updates the resolution section of the incident ticket; works with the Helpdesk team when the problem status changes, when there is activity, and when the problem is resolved
- Creates documentation for problems resolved for future reference
- Assists with problem determination when requested by other groups
- Regularly checks helpdesk tickets and look for tickets assigned to them
- Always gives update(s) on the status of incidentproblem
- Documents all problem resolution for future reference
- Checks email regularly
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Original Title: Specialist, IT SupportReq Id: R26_00360
Posted At: Fri May 08 2026 00:00:00 GMT+0000 (Coordinated Universal Time)
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