Cebu | Technical Support Representative | Up to P30k New Hire Performance Bonus* - TDCX

• P30,000 New Hire Performance Bonus*!
• Up to 3,000 in eGCS for application milestones*!
• Up to 33K monthly* salary package
• 30% Monthly Performance Incentives*!
• HMO & Life Insurance from Day 1
• Up to 25 Paid Time-Off credits
• Performance-based Merit Increases and Milestone Rewards for employees expanding their tenure
• Employee Assistance Programs and Counselling & Consultations, along with Bereavement leaves and Assistance to help support our employees
• And so much more to explore!

Walk in at 9F Johndorf Tower, Biliran Road, Cebu Business Park (Mon-Fri, 10:00 AM to 5:00 PM).

To get started:

1. Hit “Apply Now” to reserve your slot.
2. Show up with at least one (1) valid government-issued photo ID and a soft copy saved on your phone for verification purposes.
3. Declare "JOBSTREET" as your application source.

• Terms and conditions apply.

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You will help us deliver excellent service to our partner brands by performing these tasks:

• Provide post-sales customer service and/or troubleshooting support through email/phone/chat to advertising customers and offer consultative support.
• Educate customers on support options, and the steps being taken to resolve the issue, including online tutorials, in-store programs and help applications built into the programs
• Provide prompt, reliable, and accurate information to customers while maintaining effective communications during conversations by adjusting to the pace and technical level of the customer
• Recognize and adjust support approach to accommodate all levels of customer’s experience
• Communicate positively with team members, customers, and other partners

• High School Graduate
• Must have at least 1 year of BPO experience handling a voice campaign and at least 6 months basic troubleshooting experience
• Good understanding of consumer electronic products
• Solid technical and diagnostic skills with tested problem-solving skills
• Strong verbal and written English communication skills
• Amenable to work day/mid/night shifts
• With access to a quiet and secured room and at least a 30 MBPS internet subscription
• This role is primarily an onsite arrangement based at IT Park, Cebu City. However, candidates must also have the capability to work from home if and when required