Outbound Sales Team Leader

Key Responsibilities:

• Lead, manage, and motivate a team of outbound sales agents to meet and exceed sales targets.
• Ensure all team members consistently meet or exceed individual sales goals by providing continuous support, coaching, and performance monitoring.
• Monitor daily, weekly, and monthly team performance, ensuring alignment with sales goals.
• Provide hands-on coaching, mentoring, and training to improve call quality and sales effectiveness.
• Develop and implement outbound sales strategies to drive performance and productivity.
• Conduct regular performance reviews, one-on-ones, and team meetings to provide feedback and recognition.
• Analyze call metrics, sales conversion rates, and team KPIs to identify areas of improvement.
• Collaborate with other departments (e.g., marketing, product, customer service) to align on campaign strategies and customer feedback.
• Handle escalated customer issues and support agents in resolving challenging sales objections.
• Maintain up-to-date knowledge of products/services, market trends, and competitors.

Required Skills and Qualifications:

• Proven experience as a Team Leader or Senior Sales Representative in an outbound sales environment.
• Must have experience with Solar Energy Campaign.
• Strong understanding of sales techniques, objection handling, and closing strategies.
• Excellent leadership, coaching, and motivational skills.
• Strong verbal and written communication skills.
• Proficient in using CRM systems, call monitoring tools, and sales reporting software.
• Strong analytical and problem-solving skills.
• Ability to work under pressure and deliver results in a fast-paced environment.
• Highly organized with strong time management skills.

Preferred Qualifications:

• 2+ years of outbound Sales Team Leader experience, preferably in a BPO or contact center environment.
• 1+ year of experience in a team leadership role.
• Bachelor’s degree in Business, Marketing, or a related field (preferred but not required).
• Experience handling B2B or B2C outbound campaigns.

Benefits:

• Company events
• Health insurance
• Paid training

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental Pay:

• 13th month salary
• Commission pay