Application Support Engineer
Location: Makati City | Hybrid (2–3x/week onsite) | Schedule: Shifting Schedule
Are you passionate about keeping mission-critical systems running smoothly? We're looking for an Application Support Engineer to join our team and help ensure our business applications deliver reliable, high-performance service around the clock.If you thrive in a fast-paced, real-time payments environment and enjoy solving complex technical problems, this role is for you.
About the Role
As our Application Support Engineer, you'll be at the front line of application health - proactively monitoring systems, troubleshooting issues, and working hand-in-hand with internal teams and vendors to keep everything running seamlessly. You'll also play a key role in incident management, change management, and continuous improvement initiatives that keep our platform ahead of the curve.
What You'll Do- Maintain application health through proactive monitoring and issue remediation
- Collaborate with internal and external support teams to resolve issues quickly
- Partner with developers on bug fixes and product enhancements
- Lead incident management: communication, escalation, root cause analysis, and permanent fixes
- Participate in the Change Advisory Board (CAB) and assess the impact of proposed changes
- Support project testing, documentation, and implementation activities
- Build and maintain knowledgebase articles for internal and external use
- Identify and implement process improvements and automation opportunities
- Recommend efficiency gains across the department
- Bachelor's degree in IT, Computer Science, Computer Engineering, or related field
- At least 3 years of experience in application/production support, ideally within the payments industry
- Experience operating in a 24/7 high-availability, real-time payments environment
- Strong analytical, troubleshooting, and problem-solving skills
- Excellent documentation and communication abilities
- Hands-on experience with ITSM tools such as ServiceNow or Jira Helpdesk
- Familiarity with ITIL best practices for incident, problem, and change management
- Experience with pre/post verification testing and release & deployment management
- Working knowledge of cloud technologies, web services, and APIs
- Comfortable using API testing tools like Postman or Insomnia.rest
- Ability to run/execute Python scripts
- Skilled at reviewing API documentation and external developer code
- Experience troubleshooting with logging tools (Opensearch, AWS CloudWatch)
- Exposure to APM tools such as New Relic or Dynatrace
Ready to keep our systems running at their best? Apply now and bring your expertise to a team that values reliability, innovation, and growth.