[ref. v97501920] Online Sales Representative

JOB SUMMARY:

An Online Sales Representative utilizes websites, social media, and online marketing channels to boost sales and conversions, as well as promote a business, product, or service. This involves posting ads in social media to maximize sales, coordinating campaigns and sales activities, and conducting market research.

(Handles [email protected] email, inquiries from social media, orders from website, Lazada, and Shopee)

KEY RESPONSIBILITIES:

• Achieving monthly sales target
• Finding leads and conducting the necessary follow-up to meet sales quotas.
• Up-selling and cross-selling with your clients
• Creating online ads
• Keeping track of online marketing trends
• Taking client orders from Social media, Website, and E-commerce platforms
• Provide proposals to retail orders and route to the proper internal departments promptly.
• Serve as a point of contact between online clients and internal departments
• Required to answer social media client inquiries during weekends, holidays, or beyond business hours.
• Timely response and actions to online queries, emails, and messages in different social media and E-commerce platforms.
• Follow the customer and the Internal Standard Operating Procedures (SOP’s)
• Provide accurate information on the company’s products and services via phone, email, Meta Business, and related platforms.
• Maintaining a healthy scorecard in Lazada and Shoppe (Sales Capability-Sales; Service Capability-Product Reviews, Chat Response, Cancellation Rate, Fulfillment Rate; Product Quality-Product Reviews, Return Rate)
• Monitoring customer satisfaction levels.
• Address any questions or issues customers may have
• Offer solutions based on clients' needs and capabilities
• Engaging with their client and creating a positive relationship with them
• Maintaining client records and compiling weekly and monthly reports
• Participating in any required training
• Prepare Daily Cash in Reports
• Any other related task assigned by the Management.

REQUIRED SKILLS AND QUALIFICATIONS:

• Bachelor’s degree in any field
• At least 1 year of experience in sales, e-commerce, marketing, or related fields.
• Strong relationship-building skills
• Outstanding customer service skills
• Able to work independently and manage complex projects and multitask.
• Active in social media posting like Tiktok, YouTube, vlog, or any related platforms.
• Knowledgeable in social media and E-commerce Platforms
• Experience in handling online queries and email messages
• Excellent Verbal and written communication skills
• Proficient in MS Office and Google Workspace
• Organizational skills
• Strong attention to detail
• Problem solving
• Data analysis
• Ability to work overtime during regular days and holidays when required.
• Willing to travel within the Philippines and be assigned to any branches when required.