Reports Analyst (Hybrid)

The responsibilities of a Reports Analyst are:

• Accountable for focusing on data visualization, analytics design and development and reporting as well as defining data sources to drive these reports and analysis
• Basic responsibilities include storing data, creating reports, analyzing reports, creating custom reporting software and sharing findings with various company departments
• Translates stakeholders’ requirements into reporting deliverables
• Assists analyst team with dashboard and report generation
• Facilitates delivery of reliable reports by following established guidelines to analyze, test, and modify data and escalate issues as required for further troubleshooting and issue resolution
• Assists with ad-hoc reports and special projects by analyzing incoming requests, extracting data, and communicating with key stakeholders to clarify information and ensure delivered reports align with business needs
• Keeps logs, records, and files up-to-date and readily accessible
• Main deliverables - Scorecards, Incentive calculations, Reports Analytics (WCD), Creating PowerPoint presentations for verticals. Daily, WTD, MTD monitoring

Required:

• Candidate must possess at least bachelor’s or college degree (Bachelor of Science, Computer Science)
• Minimum of 1-3 years’ working knowledge and technical understanding of business reporting and management principles, concepts, and practices within the call center, business process outsourcing or customer service industry
• 1.5-2 years data analytics experience required
• Deep to Expert Knowledge in the following : Microsoft Excel, MS Word and MS PowerPoint
• Excellent written and verbal communication skills, including face-to-face presentations
• Experience in business writing (process documentation) and providing training based on your documentation
• Willing to work on the Graveyard shift