Senior Tech Support Analyst - Alabang, NCR

Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

• Provide remote technical support to employee's computers at UnitedHealth Group
• Diagnosis of issue severity and proper troubleshooting of incident
• Incident resolution using knowledge management tool and documented processes and procedures
• Executing tasks necessary for computer replacement and data recovery
• Participate in process improvement projects
• Overtime may be required to meet project commitments
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• 5+ years of IT Desktop support experience in a call center setup
• 5+ years of customer service experience with very good communications skills
• 3+ years of experience in MS Office365
• 3+ years of experience with Networking Principles and remote desktop support tools
• 3+ years of experience with ServiceNow, MECM and Altiris
• Experience in providing superior service-oriented desktop support
• Demonstrated ability to enjoy challenging troubleshooting situations and pays attention to details
• Proven self-starter and able to work independently while being part of a decentralized team

Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.