Training & Quality Manager( IT As A Service)

Work Setup & Schedule: Onsite/GY

Salary: Php. 90, 000- 165,000 +taxable allowance 20,000(Allowance is FIXED.)-Please do not disclose the amount to candidates. Also, Acct Allowance is FIXED.

Start date: ASAP

HC:1

***Note: Former Teleperformance employees are not eligible for rehire—whether directly or through a third party.***

Job Description:

• Developing and delivering comprehensive training programs for new and existing Helpdesk employees
• Identifying training needs and designing tailored learning solutions to address skill gaps
• Leading a team of Trainers and ensuring high-quality, engaging training delivery
• Continuously evaluating and enhancing training materials and methods to improve learner outcomes
• Collaborating with department heads to align training with business goals and objectives
• Maintaining training records and reporting on programme effectiveness
• Providing coaching and mentoring to support the professional development of the Helpdesk team

What we're looking for:

• 5+ years of experience in a BPO training or learning and development role(required)
• Proven track record of designing and implementing successful training programmes
• Strong facilitation and presentation skills with the ability to engage diverse audiences
• Excellent communication and interpersonal skills to work collaboratively with stakeholders
• Proficient in learning management systems and training technology
• Degree in Human Resources, Organizational Development, or a related field
• Minimum 3-4 years of training management experience required
• Minimum 5 years of BPO or call center industry experience required
• Advanced analytics level SQL proficiency is required for learning analytics and performance measurement responsibilities
• Advanced technical knowledge of APIs and integrations is required for technical skills training oversight
• Digital advertising experience is required.

• 2–4 years of professional experience in backend product support, ad tech engineering support, technical integrations, or a related technical operations role.(required)
• Experience in a SaaS environment is strongly preferred; familiarity with API-first platforms, multi-tenant product
• architectures, and platform lifecycle management is highly valued.
• Demonstrated progression into team leadership, training management, or senior technical enablement responsibilities.
• A track record of building, leading, or significantly scaling a training program — including managing trainers and owning curriculum quality — in a technical, SaaS, or digital advertising organization is a strong advantage.

Screening question :

• Do you have 5+ years of BPO Training/L&D experience?
• Do you have 3–4 years of Training Management experience?
• Have you managed a team of trainers? How many?
• Do you have experience supporting IT Helpdesk, SaaS, or Technical Support?
• What is your level of SQL proficiency (Basic, Intermediate, or Advanced)?
• Do you have experience with APIs and integrations? (Yes/No)
• Are you willing to work onsite in McKinley, Taguig on a night shift?
• What is your current salary?
• What is your expected salary?
• When can you start?
• Have you ever worked for Teleperformance? (Yes/No) (Former TP employees are not eligible.)