Associate Manager - Dialer Administration - Angeles

apartmentSutherland placeAngeles scheduleFull-time calendar_month 

Company Description:

At Sutherland, we are committed in creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals and we are looking to add a Dialer Associate Manager.

Job Description:

As a Dialer Associate Manager you are expected to:

KEY RESPONSIBILITIES:

  • Perform daily uploads, downloads and importing of dialer schedules;
  • Document activities for outbound dialer;
  • Analyze dialer-output data to identify potential problems/issues;
  • Run payment reports regularly;
  • Create and update dialing campaigns, filter, list strategies and reports;
  • Monitor and adjust performance of the dialer systems; and
  • Complete other duties as assigned by the markets.

Qualifications:

MINIMUM QUALIFICATIONS:

  • Intermediate to advanced proficiency level with Microsoft Excel
  • Working knowledge on a dialer system (auto-dialer operation/concepts)
  • Working knowledge on basic Statistics (ability to comprehend and analyze dialer-output data)
  • Basic understanding of database-design principles, data structures and optimizations
  • Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
  • Strong time management skills and capability to execute multiple tasks and priorities in a dynamic environment
  • Excellent verbal and written communication skills
  • Strong communication skills for client facing
  • Livevox dialer experience is an advantage
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