Training specialist

Job Description

• Create training needs analysis, relevant training and development programs
• Create and regularly update training manuals
• Manage knowledge transfer, material development and training delivery
• Ensure effective knowledge transfer through various teaching techniques, assessment tools and continuous improvement opportunities
• Deliver dynamic training sessions such as, but not limited to, customer service, soft skills, process training, software use training, refresher training, and the like
• Conduct training needs assessments to understand characteristics and skill level of personnel to ensure a consistently high level of competency
• Monitor, manage and deploy skills matrix program
• Measure program training effectiveness and alignment with corporate objectives
• Assist with business process development and consistent implementation of business processes and tactics to help drive business results
• Develop, maintain, update and review the Company’s overall Standard Operating Procedure, Work instructions, Guidelines and procedures, Policy Manuals, and the like
• Be the point of contact to maintain all process changes, process documents and later train people on any changes
• Prepare, submit and analyze related documentation and reports required by the management
• Investigate and report causes of operational problems and adopt a proactive approach to problem solving. This might involve revisiting procedures and workflows.

• Technical Expertise
• Training Aptitude
• Experience in any product/process/soft skills/up-skilling training
• Impressive communication, presentation and interpersonal skills
• Solid knowledge of the latest corporate training techniques
• Excellent time management and organizational skills

Work location

QUEZON CITY, NCR, SECOND DISTRICT

Remarks

No additional remarks

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