Training & Quality manager (IT as a service)
Gratitude Inc Manila Full-time
We are seeking an experienced Training & Quality Manager (IT as a Service) to lead the training function for a Digital and Technical Helpdesk program. In this role, you will design and deliver engaging training programs, manage a team of trainers, identify skill gaps, and drive continuous learning initiatives.
You will collaborate with stakeholders to align training with business goals, oversee curriculum quality, track training effectiveness, and coach employees to improve performance.
The ideal candidate has strong experience in BPO Learning & Development, training management, SQL, APIs, SaaS or IT Helpdesk environments, and digital advertising support, with the ability to lead high-performing teams in a fast-paced technical environment.
EssilorLuxotticaSan Jose del Monte, 25 km from Manila
standards like ISO 9001, as well as relevant legal and regulatory mandates.
Creating and maintaining a Quality Management System (QMS) that supports continuous improvement, operational efficiency, and the long-term success of the organization.
Implementing...
Private AdvertiserQuezon City, 10 km from Manila
Location: Araneta Ave., Quezon City
What You'll be Doing:
1. Lead the implementation, maintenance, and continuous enhancement of the organization's Quality Management System (QMS), ensuring compliance with ISO standards and applicable regulatory...
Fourmann Co.Pasig, 11 km from Manila
Job Summary
The Quality and Food Safety Manager is responsible for implementing and maintaining the company's Quality Management System (QMS), ensuring compliance with food safety, quality, and regulatory standards while driving continuous...