IT Service and Support Specialist
Manila Full-time
Job Description
THE OPPORTUNITY
Our partner is one of Australia’s largest privately-owned insurance groups, trusted by individuals, families, and businesses for their commitment to protecting outdoor adventurers and supporting community well-being. They provide strong operational support to business owners and leaders, allowing them to focus on growth while the company handles critical behind-the-scenes needs.
We are now looking for a Level 1/2 IT Support Specialist to join our Manila team. In this role, you will be the first point of contact for IT-related concerns providing technical support to end-users, troubleshooting hardware and software issues, and escalating more complex matters when needed.You will play a key role in ensuring smooth IT operations, making sure colleagues have the tools and systems they need to work efficiently.
This is a hybrid role based at our ASW office in BGC. During your first 3 months, you will be required to work full-time onsite to ensure proper training and onboarding. After this period, the role will transition to a hybrid model with only one day a week onsite.Work hours are 6:00 AM to 3:00 PM Philippine time, aligned with Australian business hours, allowing you to enjoy your afternoons free.
KEY RESPONSIBILITIES- Providing remote-based IT helpdesk support of staff and vendors to resolve any issues, requests, and incidents.
- Provide End User Support (Level 1 and Level 2)
- Resolve incidents assigned to you promptly, ensuring customer service and client outcomes are paramount.
- Work with other IT departments and external vendors to identify and implement solutions to technical issues and system outages.
- Develop and maintain knowledge base articles and support documentation to aid in the resolution of technical issues.
- Ensure compliance with IT policies, procedures, and security standards.
- 1–3 years of experience in IT support.
- Familiarity with IT service management frameworks such as ITIL.
- Strong technical troubleshooting skills with hands-on experience in common IT systems and software, including MS Windows, Microsoft 365, Office 365, Intune, SharePoint, and cloud applications.
- Excellent communication and interpersonal skills, with the ability to explain complex technical issues to non-technical stakeholders.
- Strong organisational and time management abilities, with a proactive approach to problem-solving.
- Be part of a Great Place to Work® certified company that's going places!
- Thrive in a dynamic, inclusive, and supportive culture that celebrates collaboration, diversity, and shared success across borders.
- Enjoy competitive compensation that recognises your skills and contributions.
- Work with global clients and stakeholders, gaining valuable international exposure.
- Comprehensive medical benefits to support your well-being, covering your family member(s).
- Generous paid leave entitlements, because life outside work matters too.
- Exciting team outings, company events, and travel opportunities, like our annual overseas trips, unforgettable parties, and more.
- Collaborate with colleagues across Malaysia, Vietnam, the Philippines, and Australia, expanding your global perspective.
- Ongoing training and career development tailored to your role and the industry.
#LI-JS1
Manila
Job Summary
The IT Officer ensures the day-to-day reliability, efficiency, and security of the school’s IT infrastructure and services. This role leads IT operations, provides direct technical support, supervises IT support staff, and manages...
August 99, IncPasig, 11 km from Manila
We are seeking a motivated and tech-savvy IT Administrator to join our growing team. This junior-level position offers excellent growth opportunities for someone eager to develop their career in IT while supporting both our internal operations...
Pasay, 6 km from Manila
Job Description
Posted on 10 September 2025
Position: Technical Consultant
Technical Consultants possess extensive knowledge of IT solutions, cloud computing, networking, and internet services. This position will require the employee to collaborate...