Customer Service Representative | Onsite | Davao | Night | Up to PHP25K

Be the First Point of Contact for Homeowners, Tenants, and Property Services

As a Customer Service Representative, you will provide customer support for property management operations, assisting homeowners and tenants with billing inquiries, payments, portal access, move coordination, and service requests. You will also coordinate with internal teams and maintenance teams to ensure customer concerns are addressed efficiently.

In this role, you will help create a positive experience for homeowners and tenants by providing timely support, clear communication, and reliable follow-through. You will work with international property management teams while building a long-term global career with Emapta, where you are supported through our top 1% experience designed for top 1% talent.

Job Overview

Salary: PHP 20,000 - PHP 25,000

• Competitive Salary Package
• Night differential pay to maximize your earnings
• Hybrid work arrangement
• Prime office location in Davao (Conveniently accessible by PUVs, with nearby restaurants and banks)
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

• Excellent communication skills, both written and verbal
• At least 2 years of solid customer service experience from a US campaign
• Strong interpersonal skills with a customer-centric approach
• Ability to multitask and prioritize tasks effectively
• Familiarity with property management systems and online portals is an advantage
• High comfort level with technology, especially web-based software like Google Apps
• Availability to work flexible hours, including evenings and weekends if necessary

Your Daily Tasks

• Answer billing questions from homeowners and tenants clearly and professionally
• Assist customers with payment processing and setting up automatic payments

• Provide initial assistance to customers interested in buying or selling properties under management
• Support customers scheduling moves into or out of managed properties

• Create tickets for customer issues requiring other departments
• Assist customers with activating portal logins and navigating the owner or tenant portal
• Help customers reset passwords for the owner or tenant portal

• Respond to customer inquiries via phone, chat, and email
• Coordinate emergency maintenance dispatch requests during after-hours
• Collaborate with staff members from different departments to resolve customer issues

The Customer Service Team Behind Residential Property Management Operations

Their customer service teams act as the main point of contact for residents and property stakeholders, ensuring inquiries are resolved, payments are processed, service requests are coordinated, and property operations continue smoothly.

Working with this organization means being part of a customer service team that supports residential communities, assists residents with property-related concerns, and helps ensure smooth communication between property managers, vendors, and residents across multiple communities.

Welcome to Emapta Philippines!

We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra!