Customer Service Representative

IdeasUnlimited is currently looking for Customer Support Representatives to work on our project campaigns. As a company, we offer stable positions with timely payment, long-term contracts, and a professional environment to grow and excel.

Key Responsibilities:

• Respond to customer inquiries via email, chat, and phone in a timely and courteous manner.
• Provide accurate information about products, services, policies, and procedures.
• Troubleshoot customer issues and escalate complex cases to appropriate departments.
• Maintain detailed records of customer interactions using CRM tools.
• Follow up with customers to ensure resolution and satisfaction.
• Assist in updating FAQs, help center articles, and support documentation.
• Collaborate with internal teams to improve customer experience and feedback loops.
• Meet performance metrics including response time, resolution rate, and customer satisfaction.

Qualifications:

• Excellent communication skills, both verbal and written, in the English Language.
• Minimum 1-year experience in customer or technical support in BPO setting.
• Prior experience with phone, email and chat support.
• Familiarity with CRM systems, help desk software, and online communication tools
• Proficient with Microsoft Excel and Google Sheets.
• Positive attitude and a customer-first mindset.
• Professional, detail-oriented, smart, punctual, and a team player.

Important:

• We are a US-based professional company, and you will be requested to go through our recruitment process, undergo a background check, and sign an Agreement as well as an NDA if hired.
• The entire recruitment and selection process is done via Microsoft Teams and takes around an hour or so (depending on how fast you complete it).
• If hired, we will be using monitoring software to check your daily work efficiency and productivity.