Key Accounts Manager

Key Accounts Manager

Work Schedule: Monday to Friday, Day Shift

Job Description

This position plays a critical role in aligning client needs with company capabilities while ensuring consistent achievement of sales and business targets.

• Manage and nurture relationships with key accounts to ensure client satisfaction and long-term retention
• Develop and execute strategic account plans aligned with sales targets and business objectives
• Act as the primary point of contact for clients, handling inquiries, concerns, and escalations professionally
• Identify and drive opportunities for upselling, cross-selling, and account expansion
• Monitor account performance, sales results, and profitability, providing insights and recommendations
• Collaborate with internal teams such as sales, operations, logistics, and supply chain to ensure seamless service delivery
• Lead business reviews with clients and present performance updates, insights, and growth plans
• Negotiate contracts, pricing, and commercial agreements to maximize value for both the client and the business
• Ensure timely resolution of issues and maintain a high level of service quality
• Analyze market trends, customer behavior, and competitor activities to support account growth strategies

• Bachelor's degree in Business, Marketing, or related field
• Proven experience in key account management, sales, or client relationship management
• Strong experience handling strategic or high-value accounts
• Excellent communication, negotiation, and stakeholder management skills
• Strong analytical and problem-solving abilities with a data-driven mindset
• Ability to manage multiple accounts and priorities in a fast-paced environment
• Experience in FMCG, retail, manufacturing, or related industries is an advantage