Store Manager (Gentle Monster) - Manila
TKG Lifestyle Manila Full-time
This is an exciting opportunity to lead operations at Southeast Asia’s largest Gentle Monster location. As the Store Manager, you will be responsible for driving sales performance, developing strategic initiatives to boost store traffic, and delivering exceptional customer experiences.
A. Strategy Development & Implementation - Actively contributes and assists in developing strategies in collaboration with a team to increase store traffic; optimize profitability; develop high potential customers; Promote brand awareness, establish market/store presence, and capture competitive market share and work towards implementing these strategies within the store.
B. Customer Experience - Lead the team in executing an exceptional customer service experience and creating memorable moments by exceeding their expectations; building meaningful customer relationships and increasing customer loyalty.
C. Sales/Revenue Management - Drive and maximize sales performance of the team to consistently achieve the overall sales budget objectives while ensuring operational integrity and monitoring monthly profitably. Communicates company set KPI’s; identifies and implements strategies to ensure performance standards are met for all the KPI's.
D. Store Management (Operations) - Maintains operations by ensuring compliance with company’s Standard Operating Procedure. Ensures that the team is knowledgeable and adequately trained in SOPs.
E. Stock Management - Ensures that the team is adequately trained in inventory management techniques such as in-bound and out bound movement of goods, receiving, stocking, restocking, transfers and managing inventory discrepancies. Develops and maintains a system for monitoring and controlling inventory levels that result in minimal shrinkage. Resolves discrepancies identified in the inventory report.
You will oversee daily store operations, ensure compliance with company standards, manage inventory, and cultivate a high-performing team through recruitment, training, and coaching. Your leadership will be instrumental in optimizing profitability, enhancing brand presence, and fostering strong customer relationships that contribute to long-term business success.
Job Duties & Responsibilities:
Drive sales through the performance and development of the Sales Associate. Ensure the delivery of exceptional operational, commercial, and customer service standards.A. Strategy Development & Implementation - Actively contributes and assists in developing strategies in collaboration with a team to increase store traffic; optimize profitability; develop high potential customers; Promote brand awareness, establish market/store presence, and capture competitive market share and work towards implementing these strategies within the store.
B. Customer Experience - Lead the team in executing an exceptional customer service experience and creating memorable moments by exceeding their expectations; building meaningful customer relationships and increasing customer loyalty.
C. Sales/Revenue Management - Drive and maximize sales performance of the team to consistently achieve the overall sales budget objectives while ensuring operational integrity and monitoring monthly profitably. Communicates company set KPI’s; identifies and implements strategies to ensure performance standards are met for all the KPI's.
D. Store Management (Operations) - Maintains operations by ensuring compliance with company’s Standard Operating Procedure. Ensures that the team is knowledgeable and adequately trained in SOPs.
E. Stock Management - Ensures that the team is adequately trained in inventory management techniques such as in-bound and out bound movement of goods, receiving, stocking, restocking, transfers and managing inventory discrepancies. Develops and maintains a system for monitoring and controlling inventory levels that result in minimal shrinkage. Resolves discrepancies identified in the inventory report.
F. People Management - Recruitment, training, developing, and coaching all members of the store team to ensure high-performance, productivity, and enhanced customer engagement. Develops team members by establishing specific performance objectives, regularly measuring performance, and conducting evidenced performance review feedback sessions.
Job Qualifications:
- Bachelor’s degree
- 5 years of sales experience in the luxury retail environment
- Management and leadership experience
- Department store experience is preferred
- Eyewear industry knowledge is preferred.
- Customer oriented
- Initiative
- Problem Solving abilities
- Proficiency in Excel, Word, PowerPoint, and Outlook
- Inventory Management systems knowledge
- English language proficiency (spoken & written)
- Korean language proficiency is preferred (as the level of TOPIC 5 or above, but the certificate is not mandatory)
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