Customer service manager

placeManila calendar_month 

Job Description

Posted on 1 July 2026
  • Create compelling marketing materials such as but not limited to graphics for social media, emails, and presentations.
  • Designing digital and print-ready files like posters, brochures, flyers, and merchandise
  • Provide support to the organization and franchise on all creative works covering print and digital media that align with company imagine and identity
  • Able to comprehensively understand project briefs from relevant departments and carry it from conceptualization to execution.
  • Participate in brainstorming sessions to generate innovation ideas and concepts
  • Develop guidelines, mock ups and prototypes to illustrate brand application and framework.
  • Ensure consistency and quality in the brand’s visual and expression.
  • Manage and update the organization sales and communication platforms.
  • Liaise with external agencies and vendors.
  • Collaborate with relevant stakeholders to ensure timely delivery of all artworks and labels.
  • Assist in other Sales or Marketing projects and ad-hoc assignments.
  • Any other duties as and when assigned by the CEO or COO.

Qualifications/Requirements

Minimum 5–8 years experience in Customer Service, Franchise Support, or Operations Support
Prior experience as a Customer Service Manager is mandatory
Experience managing teams and external stakeholders
Strong understanding of SOP-driven environments
Exposure to brand standards, QA, or audit-based roles is an advantage
Structured, professional, and confident in managing scope and expectations

Strong communication, coordination, and documentation skills

Work location

CITY OF MANILA, NCR, FIRST DISTRICT

Remarks

No additional remarks

Apply now

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