Online Marketing Associate (SEO Support)
With our extensive product offerings and personalized support, we take pride in collaborating with our customers to serve their online presence needs. The strength of our company lives in the intersection of our people, our customers, and our brands.
Our Mission
Partnering with businesses to empower online success in a digital world.
Focus on the customer, always
Customer focus is deeply embedded in our mindset and behaviors, guiding us in all that we do. We exist because our customers trust us with their online needs, and we take their trust very seriously. We know that we all impact customers through our work.That knowledge inspires us to always act with integrity, listen to the customer’s voice and push for the highest professional standards to reliably meet their expectations.
Act as one team to deliver exceptional results
Our people are our greatest resource, and they achieve extraordinary results when they work together as one global force. With a shared one-team mindset, we get things done for our customers and have a good time doing it. We are committed to delivering exceptional results for our customers because their success goes hand-in-hand with ours.
Demonstrate passion for excellence
We are driven by our passion for helping small businesses thrive online, recognizing that being a "good" company isn’t enough. We enjoy doing everything to the best of our ability and we are committed to the pursuit of excellence in every aspect of our roles.Our passion for excellence drives us to better serve our customers, to deepen our knowledge and to always put forth our finest effort. This is how we become the best!
Foster a sense of belonging
We represent a company where people from all different cultures, backgrounds and locations work together with confidence and empathy. As individuals we may have different perspectives and communications styles, but we all feel safe bringing our authentic selves to work and we like to have fun along the way.We encourage openness and honesty, and we thrive in the warmth of compassion, humor, kindness and respect. It is our constant desire to be inclusive and to honor unique talents and ways of seeing the world. The environment of belonging we create establishes a winning culture, breeds innovation and yields strong team performances.
What you’ll do & how you’ll make your mark.- Functions as the Point of Contact (POC) for customers and team members involved in the Managed SEO campaign
- Conducts a campaign walkthrough with the SEO Specialist to discuss the scope and campaign timelines
- Provides timely and accurate updates on campaign statuses, milestones and deliverables to the customer and the team handling the campaign
- Coordinates with customers with new orders and needing campaign assistance
- Assist customers in purchasing the recommended product or service that they need
- Works with the Business Development Specialists (BDS) to on-board new clients and develops existing client relationships
- Establishes rapport with clients by ensuring campaigns are fulfilled within the service scope, based on their requirements and deliver reports within schedule
- Ensures all information and statuses are updated across our system tools
- Communicates with the customers in the most understandable and composed manner, and resolves promptly issues raised by them
- Develops a trusted advisor relationship with the key accounts, customer stakeholders, and executive sponsors
- Provides customer support on bookings for MSEO Services through email and phone
- Deliver excellent customer service on a day-to-day basis
- Ensures to take responsibility and ownership of the campaigns handled
- Ensures that campaign reports are delivered on a timely manner
- Identifies issues with the current processes and provides alternatives and/or solutions to the Team Leader
- Deals promptly and swiftly on escalated cases due to bad customer service and/or poor SEO results
- Accommodates any ad hoc requests from clients and provides consultations, if necessary
- Abides all processes and guidelines directed by the department head and other departments
- Must have at least 3 years of experience working for a BPO setup
- Must have at least 1 year of SEO experience is a bonus
- Must have a good understanding on account management and internet technology
- Must be knowledgeable in using a CRM and MS Office Tools
- Work-life balance. Our work is thrilling and meaningful, but we know balance is key to living well.
- We celebrate one another’s differences. We’re proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together on important issues and provide learning and development opportunities for all employees. We have 20 + affinity groups where you can network and connect with Newfolders globally.
- We care about you. We are a family, and we care about you and your family’s physical and mental health by providing competitive HMO benefits – 175k MBL with two free dependents upon regularization! We also give out Punctuality Bonus, Generous Vacation policy, and much more!
- Where can we take you? We’re fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow their careers. Unfold new possibilities with #teamnewfold!
The Company reserves the right to revise the Job Description at any time, and to require the employee to perform functions in addition to those listed above.
Company Website: https://newfold.com/
LinkedIn: https://www.linkedin.com/company/newfold/mycompany/
Facebook: https://www.facebook.com/DNCebuCareers