Technical Support Engineer

apartmentMelco Factory Automation Philippines Inc. placeMandaluyong scheduleFull-time calendar_month 

Job description

Qualifications & experience
  • Bachelor’s degree in Engineering, particularly in Electrical, Electronics, Industrial Automation and Mechatronics.
  • Has a good understanding of industrial automation, manufacturing controls, electronics and electrical.
  • Good communication and negotiation skills.
  • Highly organized and with keen attention to detail.
  • Must be customer-centric.
  • At least one year of experience in a similar position.
Tasks & responsibilities
  • Conducts diagnosis and troubleshooting activities via phone, email or chat.
  • Serves as the company liaison to the customer for Mitsubishi FA products inquiries.
  • Creates and updates technical notes and other documents to reflect commonly experienced problems and installation practices.
  • Optimizes work activities and revenue generation while providing field service support for customers.
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