Call Center Agent - Retail Blended Account (NO Final Interview)

About the role

Are you a customer-focused professional with excellent communication skills? Join our dynamic team as a Call Center Agent - Healthcare Account at YWA HUMAN RESOURCE CORPORATION' in Makati City Metro Manila. This full-time role is crucial in delivering exceptional service to our clients in the healthcare industry.

1. Respond to incoming calls from customers and clients in a professional and courteous manner
2. Provide accurate information and resolve customer inquiries and issues promptly
3. Document all customer interactions and follow up as necessary
4. Collaborate with cross-functional teams to ensure efficient service delivery
5. Adhere to all company policies, procedures, and quality standards
6. Continuously seek opportunities to improve customer satisfaction and team performance

1. Strong customer service orientation with excellent verbal and written communication skills
2. Ability to handle multiple tasks and prioritise effectively in a fast-paced environment
3. Proficient in using computer systems and various software applications
4. Comfortable working in a team-oriented, target-driven environment
5. Prior experience in a call center or customer service role is preferred
6. Knowledge of the healthcare industry or insurance products is an advantage

What we offer

At YWA HUMAN RESOURCE CORPORATION', we are committed to providing our employees with a supportive and rewarding work environment. As a member of our team, you can expect competitive compensation, opportunities for career advancement, and a range of benefits to support your well-being.

About us

Our team of dedicated professionals is driven by a shared commitment to excellence and a passion for making a positive impact.

If you're ready to join a dynamic and forward-thinking organisation, apply now for this exciting opportunity!