WFH Inside Sales Operations Coordinator

Overview

This role requires a minimum of 5+ years of senior sales experience, ideally within SaaS, security, or IT industries.

• Hours: 8:00 AM – 5:00 PM PST (U.S. Pacific Standard Time)

• Conduct follow-up and check-in calls with existing residential and commercial security clients to assess satisfaction and identify upsell opportunities
• Cross-sell additional service lines including solar panels, security upgrades, and guard services
• Manage and nurture the existing sales pipeline to maximize customer lifetime value (LTV)
• Maintain accurate records of all client interactions, follow-ups, and sales outcomes in CRM systems
• Build strong long-term relationships with clients to drive retention, upsells, and referrals
• Handle both warm leads and selective cold outreach where required to support pipeline growth
• Collaborate with leadership on sales strategy, reporting, and performance tracking
• Focus on existing customers and warm leads with some cold outreach as needed
• Upsell across multiple service verticals including security, solar, and guard services
• Drive revenue growth from the existing customer base
• Operate fully within PST business hours
• Work closely with leadership on performance targets and reporting

• Minimum 5+ years of senior-level inside sales, account management, or revenue operations experience (must-have)
• Background in SaaS, cybersecurity, security services, or IT-related industries (required)
• Strong experience in B2B or high-value customer sales environments
• Excellent verbal communication skills with a clear, professional English accent
• Proven ability to handle objections and convert conversations into revenue opportunities
• Comfortable performing both warm outreach and cold calling when required
• High resilience, persistence, and professionalism in handling customer interactions
• Ability to work independently within U.S. Pacific Standard Time (8 AM–5 PM PST)
• Senior salesperson with strong commercial instincts and closing ability
• Experienced in complex sales environments (SaaS / IT / security)
• Confident communicator who can build trust quickly over phone and email
• Results-driven, proactive, and highly accountable
• Comfortable balancing relationship management with aggressive revenue targets

• Permanent work from home
• Immediate hiring
• Health insurance for eligible locations

Note

Please click the Apply button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.