Customer Service Representative | Onsite | Davao City | Night | Weekends Off
EMAPTA Davao Full-time
Wellness innovation backed by science and customer trust.
Our client is a fast-growing wellness company focused on delivering high-quality health products designed to support everyday well-being. With a strong commitment to customer satisfaction and product excellence, they've built a loyal global customer base.Their focus on innovation, education, and customer care makes them a trusted name in the health and wellness space-creating meaningful work for professionals who want to make a real difference.
Job Description
As a Customer Service Representative, you will provide customer support across phone, email, and chat, resolving order, product, and shipping concerns while maintaining accuracy and professionalism. This role plays a key part in delivering a seamless customer experience that supports brand trust and retention.You'll build a long-term global career with Emapta-designed for top 1% talent seeking growth, stability, and meaningful impact in the wellness industry.
Job Overview
Employment type: Full timeShift: Night shift (8am to 5pm PST Monday-Thursday, 7:30am to 4:30am PST Friday), weekends off
Work setup: Onsite, Davao City
Exciting Perks Await!- Competitive Salary Package
- Night differential pay to maximize your earnings
- HMO coverage with free dependent upon regularization
- Prime office location in Davao (Conveniently accessible by PUVs, with nearby restaurants and banks)
- Fixed weekends off
- Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
- Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
- Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
- Unlimited opportunities for employee referral incentives across the organization
- Standard government and Emapta benefits
- Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
- Fun engagement activities for employees
- Mentorship and exposure to global leaders and teams
- Career growth opportunities
- Diverse and supportive work environment
- High school diploma or GED required
- Minimum of 2 years BPO experience in a voice campaign (non-negotiable)
- Typing speed of at least 40 WPM
- Proficiency in Microsoft Office, internet navigation, and basic data entry (10-key experience is a plus)
- Excellent verbal and written English communication skills with proper grammar and professional phone presence
- Strong multitasking, time management, and organizational skills in a high-volume, fast-paced environment
- Proven ability to handle customer interactions with patience, problem-solving skills, and a positive attitude
- Team-oriented, adaptable, and able to work effectively under pressure
- Demonstrated consistent attendance and stable work history
- Ability to sit or stand for extended periods (approximately 80% of shift) and lift up to 10 lbs occasionally
- Respond to emails, calls, and chats while meeting communication targets
- Troubleshoot customer issues and process returns, replacements, and manual orders
- Investigate shipping claims and follow through until resolution
- Support customers with product usage and basic troubleshooting
- Complete system tasks such as SLX updates, account creation, and payment processing
- Maintain accurate records and submit weekly stat sheets
- Collaborate with team members and departments for efficient issue resolution
- Perform administrative duties and additional tasks as assigned by management
Welcome to Emapta Philippines!
Join a team that values camaraderie, excellence, and growth. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and a finalist in 2026 Inspiring Workplaces Awards Asia, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities.Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact.
We empower your success with opportunities for personal and professional development in an inclusive environment.
Apply now and be part of the #EmaptaEra!
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