Customer Collections Officer & Invoice Portal Support | WFO

5 hours ago

WFO -Work-From-Office Angeles

About the Role: We are seeking a highly motivated and adaptable Customer Collections Officer & Invoice Portal

Support to join our dynamic team. This is a multi-functional role that requires a proactive individual who can manage customer collections through outbound calls while also supporting invoice uploads and maintenance across various customer portals.

The ideal candidate will be a fast learner with strong attention to detail, capable of juggling multiple responsibilities and adapting quickly to changing priorities. If you thrive in a fast-paced environment and enjoy variety in your day-to-day tasks, this role is for you.

Customer Collections:

• Initiate and manage outbound calls to customers to follow up on outstanding payments (specifically for HP customers).
• Build and maintain positive relationships with customers while ensuring timely resolution of payment issues.
• Monitor aging reports and escalate overdue accounts as necessary.
• Record all collection activities and customer interactions accurately in the system.
• Collaborate with internal teams to resolve disputes or discrepancies related to invoices or payments.

Invoice Portal Support:

• Upload invoices and supporting documentation to various customer portals in a timely and accurate manner.
• Monitor portal activity to ensure successful submissions and address any upload errors or rejections.
• Stay updated on portal requirements and changes, ensuring compliance with customerspecific guidelines.
• Coordinate with internal departments to gather necessary documentation for portal uploads.

General Support & Flexibility:

• Assist with other administrative and collections-related tasks as needed.
• Support ad hoc tasks and reporting requirements.
• Adapt to new systems, processes, and responsibilities as the business evolves.
• Provide backup support to other team members during peak periods or absences

Qualifications & Skills:

• Previous experience in collections, accounts receivable, or customer service is highly desirable.
• Familiarity with invoice portals and electronic document submission is a plus.
• Strong attention to detail and organizational skills.
• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team.
• Quick learner with a proactive and flexible attitude.
• Comfortable working across multiple systems and platforms.
• Ability to manage multiple tasks and prioritize effectively under pressure
• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
• Up to 24 leave credits per year
• Flexible leave credits which may be used for vacation, emergency and sick leaves
• Superb and exciting Mid-Year Parties – with items to give away and cash prizes!
• Endless opportunities for career advancement
• Exclusive ATM inside the office for employee's convenience
• Annual Performance Review with Salary Increase
• We set you up for success with a company-provided PC/Laptop and fiber internet connection
• Look forward to weekly office perks for work from office staff – Free Coffee, Meals and Beer Fridays!
• Top notch workplace with first class VIP lounge and game rooms
• Child friendly spaces to cater to the needs of employees with children, enhancing work-life balance
• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
• International career growth and connections
• Unlimited cash incentives for hired referrals
• Mental Wellness Employee Assistance program through Lifeworks
• In-house psychiatrist available to support employees' well-being
• Become part of the Employee Share Units program
• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc