Operations Manager

Key Responsibilities:

• Develop, implement, and monitor operational policies, procedures, and workflows to ensure efficiency and compliance with regulatory requirements.
• Lead, mentor, and evaluate the performance of operations staff to ensure high productivity and quality service.
• Develop, implement, and review operational policies and procedures.
• Help promote a company culture that encourages top performance and high morale.
• Oversee budgeting, reporting and planning.
• Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations.
• Work with the board of directors to determine values and mission, and plan for short and long-term goals.
• Identify and address problems and opportunities for the company.
• Build alliances and partnerships with other organizations.
• Support in the design and execution of training programs for staff to enhance skills and compliance awareness.
• Improve operational systems, processes and best practices that guarantee organizational well-being
• Contribute towards the achievement of company’s strategic and operational objectives
• Examine financial data/statements and utilize them to improve profitability
• Deliver consistent performance against set targets on key customer satisfaction measures and carry out daily/weekly reviews of KPI’s

Qualifications:

• Bachelor’s degree in Business Administration, Finance, Management, or related field (Master’s degree is an advantage).
• At least 5–7 years of relevant experience in lending, banking, or financial services, with 2–3 years in a supervisory/managerial role.
• Strong knowledge of lending operations, loan processing systems, and regulatory compliance.
• Excellent leadership, organizational, and problem-solving skills.
• Strong analytical ability and attention to detail.
• Effective communication and interpersonal skills.
• Proficiency in MS Office and loan management systems.
• Excellent organizational and time management skills