Real Time Analyst
IntouchCX Muntinlupa Full-time
Live Monitoring: Tracking queues, agent availability, and performance metrics (ASA, SL, Abandonment Rate) in real-time.
- Intraday Management: Adjusting agent schedules, breaks, and lunches to meet changing volume demands.
- Adherence Management:
Ensuring agents adhere to their assigned schedules and taking action on deviations.
GenpactMuntinlupa
technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Real Time Analyst!
Your job will include the following activities:
Responsibilities:
The candidate...
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