Billing Team Lead NIGHT | Onsite

This role ensures accurate subscription billing, timely invoicing, and effective issue resolution while supporting a small team in a fast-paced environment.

The Billing Team Lead acts as a subject-matter-expert on billing processes, contract interpretation, and system accuracy. You will collaborate closely with Sales, Customer Success, Enterprise Support, Collections, and RevOps to maintain smooth workflows and exceptional customer experience.

This position is ideal for someone who thrives in a SaaS environment, enjoys solving complex billing challenges, and wants to help guide and mentor a growing team.

Primary Responsibilities

• Manage subscription billing through Chargebee for both Retail (high volume) and Enterprise (high complexity) accounts
• Review customer contracts and ensure billing setups align with negotiated terms
• Generate accurate monthly invoices and required backup documentation
• Maintain alignment of data across Chargebee, HubSpot, Excel, and internal systems
• Oversee subscription changes including upgrades, downgrades, cancellations, renewals, and quantity updates
• Reconcile payments, identify discrepancies, and follow up on outstanding balances
• Upload invoices into client payable/vendor systems when required (Enterprise)
• Ensure adherence to customer specific SOPs and special handling instructions

• Serve as the escalation point for billing inquiries, discrepancies, credit/refund requests, and account questions
• Investigate payment or invoice discrepancies and determine root causes
• Communicate clearly and professionally with both internal teams and clients
• Support collections efforts by providing accurate documentation and timely responses

• Prepare and validate billing reports, aging summaries, and reconciliation data
• Assist with month-end close activities related to revenue and cost of revenue
• Review internal reporting to ensure data accuracy

• Guide Billing Specialists on daily priorities, workload distribution, and operational standards
• Provide training, oversight, and support to ensure consistent execution
• Act as SME for contract interpretation and complex billing situations
• Ensure timely responses to internal communication channels and HubSpot tickets

• Recommend and implement workflow enhancements, automation improvements, and efficiency updates
• Support cross-functional projects and strategic initiatives
• Maintain and improve documentation, SOPs, and reporting templates

• Willing to report onsite and work on night shift
• 3–6+ years of experience in Accounts Receivable, Billing, or related finance role
• Experience in SaaS or subscription based billing strongly preferred
• Familiarity with Chargebee, HubSpot, or similar CRM/billing systems
• 2–3+ years of Excel experience (VLOOKUP, pivot tables, data validation)
• Customer service experience with strong communication and professionalism
• Ability to understand contracts and apply billing terms accurately
• High attention to detail, accuracy, and data integrity
• Strong analytical and problem solving skills
• Ability to manage competing priorities and meet deadlines
• Experience leading, mentoring, or supporting team members (formal or informal leadership is acceptable)

• Experience handling vendor portal invoice submissions (Enterprise)
• Experience with high-volume billing environments (Retail)

BENEFITS BONUS:

• Entitled for a 10k signing bonus

The rest will be discussed on initial interview if qualified