Team Leader + HMO + Other Benefits (Onsite) Cebu City

Job Summary

This role requires someone who can effectively coach team members, monitor performance, and contribute to the continued success of both the team and the client.

• Lead, mentor, and motivate team members to achieve individual and team goals.
• Monitor daily operations and ensure productivity, quality, and performance targets are met.
• Conduct regular coaching sessions, performance reviews, and feedback discussions.
• Assist with onboarding and training of new employees.
• Handle escalations and support team members in resolving customer or operational issues.
• Track and analyze team performance metrics and prepare reports as needed.
• Promote a positive, collaborative, and engaging team culture.
• Identify opportunities for process improvements and operational efficiencies.
• Ensure compliance with company policies, procedures, and client requirements.
• Coordinate with management and other departments to support business objectives.
• Provide regular updates and insights to stakeholders regarding team performance and operational outcomes.

• Minimum of 3 years of experience in a Team Leader, Supervisor, or similar leadership role.
• Proven experience managing and developing high-performing teams.
• Strong leadership, coaching, and people management skills.
• Excellent verbal and written communication skills.
• Strong problem-solving and decision-making abilities.
• Proficient in Microsoft Office and reporting tools.
• Ability to work effectively in a fast-paced and dynamic environment.
• Experience in customer service, sales, operations, or a related industry is preferred.
• Experience working with international clients, particularly UK-based clients, is an advantage.

• Positive and energetic personality.
• Strong interpersonal and relationship-building skills.
• Professional, approachable, and supportive leadership style.
• Results-driven with a focus on team success and continuous improvement.
• Ability to inspire, motivate, and engage team members.

• Competitive salary package
• Performance-based incentives
• Opportunities for career growth and professional development
• Supportive and collaborative work environment
• Exposure to international clients and business operations
• Comprehensive training and ongoing leadership development
• Employee engagement activities and recognition programs
• A culture that values teamwork, innovation, and excellence