Customer Service Representative

apartmentBooth & Partners placePhilippines calendar_month7/21/25

This a Full Remote job, the offer is available from: Philippines

Job Purpose:

Our Customer Support Team helps patients
complete the necessary steps prior to manufacturing so the customer can receive
their custom-fit dental device. Above all, the Customer Support Team is the
eyes & ears of the organization and is responsible for delivering

outstanding customer experience.

Responsibilities:

Support customers with excellent

customer service, answering their questions and facilitating a smooth
experience with Daybreak

Act as a

front-line agent, addressing concerns of patients through various channels, including phone, email, and SMS.

Ensure patients

have a smooth journey through their impression kit and teeth photo process

Drive systematic

improvements by sharing key patient feedback with key stakeholders.

Requirements

Customer-obsessed:

Demonstrates a strong commitment to understanding customer needs and creating
outstanding customer experiences.

Excellent

Communication: Enjoys engaging with customers and has excellent email and text
writing skills

Total ownership

mindset: Driven to bring every customer through the onboarding experience and
improve the process.

Curious: Capable

of handling challenging customer interactions by maintaining a professional and
empathetic attitude.

High achiever

motivated by excellence.

Superior

communication and interpersonal skills.

Comfort with

ambiguity. Ability to quickly adapt & prioritize in a fast-paced, rapidly
changing environment.

Strong

problem-solving abilities with a focus on customer satisfaction.

Proficiency in

CRM software (Salesforce) and call center systems.

Benefits

Great Place to Work-Certified Company
Premium HMO
Holistic employee experience
Work-from-home and hybrid work setup
Rewards and incentives
Monthly engagement activities
Career advancement opportunities
Paid referral program

This offer from "Booth & Partners" has been enriched by Jobgether.com and got a 72% flex score.

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