Associate Sales Support (AU)

Job Title: Sales Support (AU)

Work Setup & Schedule:

• Hybrid (7AM to 4PM)

What you’ll be doing:

• Process all sales orders in NetSuite and CRM in a timely manner.
• Cross check all orders and resolve queries prior to order processing and approval
• Request to GM for Finance Holds to be released when applicable.
• Engage in discussions regarding stock inventory, deliveries and demand forecasting in order to optimize the planning function and the stock turn performance.
• Regularly communicate pertinent information regarding administrative requirements, POs and delivery schedules
• Communicate with customer delivery issues and timelines when applicable.
• Taking and resolving enquiries from customers on order-related issues where appropriate.
• Process customer purchase orders.
• As required, communicate delivery deadlines, ensuring accurate and on time delivery. Ensure all customer transactions are within customer trading terms.
• Provide exceptional customer service via phone and written communication.
• Acknowledge and respond to customer enquiries by required timelines.
• Assist the Merchandise Executive to coordinate customer requests for photography and packaging (when applicable).
• As required during peak Position Description Sales Support periods and absences, support Merchandise Executive and Account/ Product Managers with administration tasks such as submission templates (product and pricing information) and range plans. Reporting and Administration
• Complete monthly sales reports as required.
• Support GM with end-of-month invoice and margin discrepancies (when applicable).
• Assist with Proof of Delivery (PODs) as requested.
• Facilitate return authorizations (RAs) in conjunction with the finance team.

What will make you a great fit:

• Demonstrated experience assisting in project coordination and planning
• Previous experience in an administrative support or customer service role.
• Demonstrated high level communication skills, with a passion for client management
• NetSuite knowledge advantageous.
• Strong attention to detail.
• Ability to build relationships with internal and external stakeholders.

What D&V Philippines can offer you:

D&V Philippines is a place where you can build and grow your career because we invest in your training and development. You’ll be a key player in our mission to deliver high-quality, cost-effective finance and accounting services for CFOs and professional services firms in Australia, Asia-Pacific, Europe, the United States, and the United Kingdom.

You’ll also get to enjoy these perks on top of the essential employee benefits:

• Competitive salary with non-taxable allowances
• Health and wellness benefits
• Vacation and sick leave credits
• Yearly company and employee performance bonuses
• Free meal during office days
• Parent-friendly office
• Training and certifications
• CPD Training Assistance and PRC license renewal reimbursement
• Year-round employee engagement activities