[ref. m66131102] Production Support (Order Management) | NIGHTSHIFT | ONSITE - HYBRID - Manila
Satellite Office Manila Full-time
PRODUCTION SUPPORT ASSOCIATE
Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme! Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.
WHAT IS A/AN PRODUCTION SUPPORT ASSOCIATE?
Our awesome client, a leading Merchandising company based in US is looking for a/an Production Support Associate to be part of their marketing and sales team.
WHAT WILL BE YOUR MAIN RESPONSIBILITIES?- Enrich sales orders and generate purchase orders in Oracle EBS
- Direct day to day order processes, including timelines, quality, proof approvals, shipping and tracking
- Manage order scope changes including updating PO’s, sending revised artwork and gaining client approval on changes
- Ensure orders are turned over to Post Production Associates within 1 business day of order going into production
- Communicate timely order status to the Account Manager, CSC and/or client
- Proactively manage order milestones and provide solutions to issues
- Inform Supervisor of any potential issues with orders and workload
- Reporting as required
- Complete Art Tickets, value-added services and other internal documents as requested by the Account Manager
- Partner with various departments to increase gross profit revenue, minimize cost of goods sold and ensure customer satisfaction while leveraging spend.
- Identify and act on selling added value services (e.g., creative, fulfillment, printing)
- Provide outstanding customer service in handling issue resolution and customer escalations.
- Achieve individual performance metrics and measurements
- Maintain high levels of professionalism when interacting with clients
- Complete other job duties and projects as assigned
- Other job duties as assigned
- Order processing or Order management experience is a must.
- Project Management Experience
- Possess outstanding customer service skills to work with both internal and external clients
- Must be a highly productive, self-starter with strong negotiation and problem solving skills
- Ability to multi-task and prioritize effectively while possessing excellent time management and organizational skills
- Ability to partner with account management team member to support achievement of account objectives
- Positive, teamwork and collaboration skills with a proven ability to build strong relationships with customers
- Ability to make sound decisions in the face of change or in situations of ambiguity
- Excellent written, verbal and interpersonal skills
- Ability to understand documented processes and procedures and make decisions accordingly
- Excellent problem solving and project management skills
- Strong computer skills with proficiency in MS Word, Excel and Outlook
HGS Offshore Staffing SolutionsManila
and e-commerce orders.
• Handle customer inquiries and coordinate with the sales team.
• Set up new accounts in NetSuite and support EDI order management.
• Manage faulty/incorrect shipments and return authorizations.
• Ensure smooth e-commerce order flow...
Connext Global SolutionsManila
and reporting
Organized and able to prioritize tasks effectively in a fast-paced environment
Strong problem-solving skills and an ability to handle complex order management issues...
OutsourceyPhilippines
experience in sales support, customer service, or order management is preferred.
Strong communication and interpersonal skills to engage with customers and internal teams effectively.
Excellent organizational and multitasking abilities to handle multiple...