English Gaming Customer Support Agent (Remote)
Smartdeer Services Centre Manila Full-time
We’re hiring a Customer Support Agent for a gaming company
Location: PhilippinesType: Remote
About the Role
We are seeking a dedicated Customer Support Agent to join our remote team. In this role, you will be the first point of contact for players, ensuring they receive timely, accurate, and empathetic support. You’ll help troubleshoot issues, guide players through gameplay challenges, and collaborate with internal teams to improve the overall player experience.This position requires flexibility to work night shifts as part of a 24/7 support operation.
About the Client
Our client is a gaming company passionate about delivering engaging and immersive experiences to players worldwide. You will be part of a dynamic environment where gaming culture, innovation, and player satisfaction are at the core.
Key Responsibilities- Player inquiries: Respond promptly and professionally to players’ questions about game features, gameplay, and technical issues.
- Troubleshooting: Assist players in resolving gameplay difficulties, account concerns, and payment inquiries.
- Gameplay guidance: Offer support on game rules, strategies, and promotions.
- Documentation: Track and record player interactions using designated support tools.
- Collaboration: Work closely with development and QA teams to escalate and resolve complex issues.
- Feedback monitoring: Identify trends and recurring issues to inform product improvements.
- Product knowledge: Stay updated on game updates, new features, and promotions.
- Process improvement: Contribute to enhancing customer support processes and resources.
- Customer service experience: Prior experience in customer support, ideally within the gaming industry.
- Communication skills: Excellent written and verbal English proficiency.
- Problem-solving: Ability to think critically in fast-paced environments.
- Empathy: Patience and understanding when handling player concerns.
- Technical knowledge: Familiarity with customer support tools and software.
- Teamwork: Capable of working independently and collaboratively.
- Shift flexibility: Willingness to work nights, weekends, and holidays.
- Gaming passion: Strong interest in gaming and awareness of online gaming culture.
Private AdvertiserTaguig, 12 km from Manila
WE’RE HIRING: Tenured Customer Service Representative (CSR)
• McKinley Hill, Taguig City
• Graveyard / Night Shift
• Return-to-Office Setup
Kickstart your career with a globally recognized in-house financial company and be part of a high...
Manila
quality of life and grow your career.
We believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience.
What...
Private AdvertiserTaguig, 12 km from Manila
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