Finance & Accounting Manager - (Retail & Manufacturing BPO)

 A.  Position Overview

The Manager is responsible for hands-on delivery and supervision of Finance & Accounting (F&A), FP&A, and Dispute Management services for clients across retail and manufacturing industries within a BPO/shared services environment.

This role requires the ability to manage:

• High-volume retail operations (sales, returns, promotions)
• Structured manufacturing finance processes (costing, inventory, procurement)

1. Hands-On F&A Operations

• Execute and supervise daily finance processes and support month-end close
• O2C: billing, collections, cash application
• P2P: invoice processing, vendor payments, procurement support
• R2R: journals, reconciliations, month-end closing
• General: Fixed assets management, tax support, etc
• Ensure accurate handling of Retail transactions and Manufacturing transactions

1. Dispute Management

• Handle end-to-end dispute processes ie logging, validation, investigation, resolution, closure
• Manage different dispute types: returns, refunds, chargebacks, promotion-related deductions, pricing discrepancies, quantity/quality disputes, claims
• Perform active follow-ups with internal and external stakeholders
• Maintain structured tracking and documentation
• Escalate recurring issues and support root cause identification

1. FP&A Support

• Prepare Monthly management reports, Budget variance analysis and Forecasts
• Perform analysis on: sales trends, margins, promotion impact, channel performance, cost of goods sold (COGS) analysis, cost variances, inventory movements
• Support product-level profitability analysis and efficiency analysis
• Assist in building reports and dashboards

1. Inventory & Working Capital Monitoring

• Track and support Inventory reconciliation and accuracy
• Inventory ageing and slow-moving items
• Monitor Receivables and collections (DSO)
• Dispute backlog and ageing
• Support improvements in Cash flow and Inventory turnover
• Escalate risks such as Excess inventory and Unresolved disputes impacting cash

1. Client Interaction & Reporting

• Act as day-to-day contact for client operations and finance teams
• Provide Operational updates (processing, backlog, issues)
• Participate in periodic operational calls
• Support preparation of periodic financial and performance reports

1. SLA & KPI Execution

• Ensure adherence to SLA and KPIs (turnaround time, responsive, accuracy, productivity)
• Take immediate action to address delays or issues
• Drive positive client feedback on responsiveness and support

1. Process Improvement

• Identify areas to reduce manual effort, improve turnaround time and suggest improvements in Reporting in-depth and quality
• Support implementation of automation and workflow improvements.

1. Team Support & Coordination

• Guide junior team members on daily operations and issue handling
• Review key transactions and reports
• Support onboarding and training of new staff

• Degree in Accounting, Finance, or related field
• At least 10-12 years of experience in:
• Finance & Accounting operations
• FP&A / management reporting
• Exposure to Retail and/or Manufacturing industry
• Familiarity with ERP systems and automation in Finance

• SLA-driven delivery
• Having experience of working in SSC
• Hands-on F&A operations
• Working capital & cash flow awareness
• FP&A & data analysis
• Client communication & escalation handling
• Process improvement mindset
• Controls, compliance & audit discipline
• Resilience in high-volume environment
• Player-coach team support