Technical support representative (tier ii) | pioneer account
About the role
Become a Technical Support Representative (Tier II) and join our dynamic team at iOPEX Technologies Philippines Inc. in Taguig City, Metro Manila. This full-time role is crucial in providing high-quality technical support to our valued clients, ensuring their satisfaction and the smooth operation of their systems.
What you'll be doing- Provide advanced technical support and troubleshooting for complex issues related to software, hardware, and network connectivity
- Collaborate with cross-functional teams to effectively resolve customer concerns
- Analyze and document technical problems, identifying root causes and implementing appropriate solutions
- Maintain accurate records and update knowledge base resources to enhance future support capabilities
- Continuously expand your technical expertise to stay up-to-date with the latest technologies and industry trends
- Foster a positive customer experience through effective communication and a solutions-oriented approach
- Minimum of 2 years of experience in a technical support or customer service role, preferably in the IT industry
- Strong problem-solving and analytical skills to quickly identify and resolve complex technical issues
- Excellent communication and interpersonal abilities to effectively interact with customers and team members
- Proficiency in using various software, hardware, and networking tools and technologies
- Ability to work in a fast-paced environment and prioritize tasks to meet deadlines
- Willingness to continuously learn and expand your technical knowledge
- Competitive salary and performance-based incentives
- Comprehensive health and wellness benefits, including medical and dental coverage
- Opportunities for career advancement and professional development
- Flexible working arrangements and a collaborative work environment
- Team-building activities and employee engagement initiatives
About us
iOPEX Technologies Philippines Inc. is a leading provider of innovative IT solutions and services. We are committed to empowering our clients with cutting-edge technology and exceptional customer support. Our dynamic team of professionals is dedicated to driving business success and fostering a culture of excellence.
Ready to embark on an exciting new chapter in your career? Apply now and become a integral part of our Technical Support team at iOPEX Technologies Philippines Inc.