Technical Support Representative - MSP
IT by Design Philippines Inc. Taguig Full-time
About the Role:
We’re looking for a detail-oriented and client-focused Technical Support Representative to join our Managed Services team. In this role, you will serve as the first line of technical support for multiple client environments, helping resolve a variety of IT issues across different industries.
We’re looking for a detail-oriented and client-focused Technical Support Representative to join our Managed Services team. In this role, you will serve as the first line of technical support for multiple client environments, helping resolve a variety of IT issues across different industries.
The ideal candidate is comfortable working in a fast-paced, multi-client environment and is passionate about providing excellent IT support.
Key Responsibilities:
- Serve as the first point of contact for clients via phone, email, and remote support tools.
- Diagnose and troubleshoot issues related to workstations, servers, networks, printers, and other IT systems.
- Resolve Level 1 and some Level 2 support tickets; escalate to higher tiers as needed.
- Accurately log all interactions in the PSA/ticketing system (e.g., ConnectWise, Autotask).
- Perform basic user administration tasks (e.g., Active Directory, Microsoft 365, password resets).
- Assist with routine maintenance tasks such as patching, updates, and monitoring alerts.
- Work within defined SLAs and follow documentation standards.
- Contribute to internal knowledge base documentation.
iOPEX TechnologiesTaguig
About the role
Become a Technical Support Representative (Tier II) and join our dynamic team at iOPEX Technologies Philippines Inc. in Taguig City, Metro Manila. This full-time role is crucial in providing high-quality technical support to our...
SupportNinjaQuezon City, 15 km from Taguig
Work Setup: Onsite at the Sanctum, SM - North EDSA, QC
Schedule: Flexible, including night shift
Start Date: ASAP
What does a day in the life of a Technical Support Representative III look like?
• Provide advanced technical support to customers...
Satellite OfficeManila, 12 km from Taguig
TECHNICAL SUPPORT REPRESENTATIVE
Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme! Apply now and discover the Satellite Office Candidate Experience – recognized as one...