Service Delivery Manager | Shared Services | Franchising Background

apartmentPrivate Advertiser placeParañaque scheduleFull-time calendar_month5/15/25

Job description

Objectives:

Provide guidance and assistance to new and existing franchisees regarding onboarding and franchising agreement requirements
Ensure that all onboarding and franchising agreement requirements are complied to by new and existing franchisees
Support and enable the different verticals within the Network Expansion Team

Strategic Planning

Develop and implement a comprehensive shared services strategy aligned with overall business objectives, identifying areas for improvement and automation opportunities

Service Delivery

Oversee the day-to-day operations of the shared service center, ensuring high quality service delivery to internal clients by meeting agreed service level agreements (SLA)

Leadership

Lead and manage a team of shared services professionals, providing coaching, development, and performance management

Stakeholder Management

Build and maintain strong relationship with key stakeholders across different business units, understanding their needs and ensuring alignment with shared services offerings

Budgeting and Cost Control

Develop and manage the shared services budget, ensuring cost-effective operations.

Compliance

Ensure adherence to all relevant legal and regulatory requirements within the shared services operations

thumb_up_altRecommended

Service Desk Performance and Service Delivery Manager

apartmentVitro, Inc.placeMakati, 7 km from Parañaque

efficiency and customer satisfaction. • Ensure compliance with security, compliance, and operational risk standards. Service Delivery Manager • Acts as the primary contact for customers and liaise between the customer and the internal support teams...

starFeatured

[ref. d10002618] DE027614-Service Delivery Manager - Insurance - Muntinlupa

placeMuntinlupa, 15 km from Parañaque

ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Service Delivery Manager - Insurance WORK SETUP: Hybrid RESPONSIBILITIES: Deliver the end-to-end contract...

local_fire_departmentUrgent

[ref. o4274118] Service Delivery Manager - Makati

apartmentQuestronix CorporationplaceMakati, 7 km from Parañaque

Performance Monitoring: Defining key performance indicators (KPIs), tracking service delivery metrics, and analyzing data to identify areas for improvement. • Issue Resolution: Managing escalations, investigating service disruptions, and coordinating timely...

Best jobs you don't want to miss:

Manager Jobs in Parañaque 5 Urgent

Business Management Jobs in Parañaque 2 Urgent

Service Manager Jobs in Parañaque

Business Development Manager Jobs in Parañaque

Brand Manager Jobs in Parañaque