Warehouse Operations Manager for Mandaue

The Warehouse Operations Manager is in charge of the end to end performance of a Growsari warehouse. Warehouse operations involve the following: order fulfillment (pick and pack) and logistics. A warehouse serves an area covering thousands of customers and transacting tens of millions of Peso a month.

Key Responsibilities:

• Fulfillment Operations
• Ensure pick and pack operations follow SOP and meet KPIs for their operations including packing accuracy, out of stock levels and volume handled
• Escalate out of stock and other inventory issues in a timely manner to reduce loss of business
• Recommend further process improvements that can be done in the Fulfillment Operations
• Dispatch Operations
• Ensure dispatch and delivery team follows all SOPs for dispatch, returns, collections and cancellations
• Ensure timely and complete returns processing by resolving all variances between expected and actual returns amount
• People Management
• Evaluation of all direct hires
• Impose sanctions / disciplinary action for any violations committed
• Recommends / initiate plan of action to control or reduce attrition rate
• Admin / Reportorial Requirements
• Sales analysis and operations analysis based on business review requirements
• Prepare administrative reports such as but not limited to Billing Statements, Request for Payment, Cash Advances, and Purchase Requests
• Recommends cost-cutting measures to make the hub more profitable

Knowledge, Skills And Experience Requirements:

• Have experience in warehouse operations at a managerial level in consumer goods, retail or logistics industries
• Is impact-driven and want to make a positive impact to the lives of Sari Sari store owners; ultimately playing a role in bridging the income inequality gap in the Philippines
• Have a problem solver attitude - and are able to get things done and meet your deliverables while keeping the bigger picture in mind
• Have an analytical mind with strong attention to detail
• Is good with people and know how to get the best out of them - warehouse operations is tough and demanding and the leeway for errors is low
• Have strong interpersonal and conflict management skills
• Is eager to learn new skills and continuously improve oneself
• Is willing to work extended hours if necessary
• Fluent in Tagalog and good working English

Qualifications, Certifications And Education Requirements:

• Bachelor’s Degree in any field, but preferable Industrial Engineering
• Must have at least 2-3 years of operations management experience, with 2 years managerial experience
• Knowledgeable in using Microsoft Office, especially Excel, and Google Drive products
• Understanding of general finance and budgeting, including profit and loss, balance sheet, and cash-flow management