Medical Secretary Associate | Makati City (Rockwell)

About the role:

The Medical Secretary to deliver essential secretarial and administrative support to assigned physicians. The role collaborates closely with staff to ensure the efficient and effective delivery of medical secretarial services to all patients and clients.

Your contributions are:

• Listens attentively to internal and external customers to understand their needs and concerns.
• Respond promptly to patient inquiries and concerns by using various communication channels such as the AMEYO system, Compulink, phone, email, and Viber, messaging.

• Provides support at reception and Patient Flow Center to ensure smooth patient flow.
• Prepares accurate medical abstracts, certificates, and other documents requested by customers.
• Processes reimbursement, cash advances, and expense liquidations in compliance with organizational policies and obtain necessary approvals.
• Ensures compliance with renewal processes for licenses, accreditations, and memberships (e.g., Medical Doctor Licenses, Professional Tax Receipt, Philhealth Accreditation, Certificate of Good Standing, Local and International Membership in Societies).
• Handles confidential information such as medical abstracts, certificates, and insurance details, ensuring strict confidentiality and data security.
• Manages MD schedules, including calendar activities, leaves, and travel arrangements for conferences and events.
• Organizes MD meetings, including venue logistics, virtual meeting setups, and catering needs.
• Maintains and updates MD 201 files, including licenses, accreditations, and training records.
• Assists MDs in responding to patient inquiries and concerns using designated communication channels.
• Maintains inventory of office supplies, processes purchase orders, and ensures sufficient stock for MD offices.

• Receives, coordinates, and transmits documents and correspondence through various channels or couriers.
• Coordinates referrals from various sources, ensuring timely follow-up with facilities, physicians, or patients for necessary documents or appointments.
• Coordinates meetings and ensures information flow between different teams.
• Facilitates effective communication and collaboration among medical doctors and various departments.
• Assists the supervisor in operational oversight to maintain high service standards.
• Supports Operations Management by ensuring all services are functional, complete, and adhere to standard operating procedures.

• Assists patients in scheduling telehealth appointments and ensures efficient scheduling and resolution of any scheduling issues or conflicts.
• Conducts preliminary assessment, including patient concerns and history, and all other aspects within the scope of telehealth.
• Manages Electronic Health Records (EHR) and updates patient information as needed.
• Provide clear and accurate instructions to patients on using telehealth platforms (Cocare and Viber).
• Assists physicians with pre-telehealth and post-telehealth consultation paperwork through telehealth procedures.
• Collaborates with the billing department and patient benefits to facilitate insurance approval processing.
• Ensures compliance with Telehealth regulations and privacy standards.

• Must have at least an Associate’s Degree in office administration or any related field.

• Must have at least 1 year of experience as a Medical Secretary or Executive Assistant.
• Knowledge of Electronic Health Record (EHR) systems and software relevant to healthcare administration and documentation.
• Basic knowledge of renewal processes for medical licenses, professional accreditations, and memberships.
• Familiarity with medical terminologies and their application in the clinical setting.
• Able to communicate effectively and accurately.
• Exhibit meticulous attention to detail.

Benefits and Perks:

• Government-mandated / Statutory Benefits, including 13th-Month Pay
• Regular Dayshift
• 14th-Month Pay
• Eye Treatment Benefit including dependents
• Eyewear/Optical Benefits and Discounts including dependents
• Perfect Attendance Incentive
• HMO Coverage
• Life Insurance
• Paid Vacation Leaves convertible to cash
• Paid Sick Leaves convertible to cash
• Educational Assistance Plan for Eligible Employees
• Sponsored trainings and certifications for professional development
• Performance-based Increase (from Annual Performance Review)
• Retirement Benefit

Your Application Journey in 4 Steps:

• Click "apply" or send your updated resume to car••••@asianeyeinstitute.com
• Hop on a call with one of our Talent Partners for a 5-minute phone screening
• Pass the interview and assessment of our leaders.
• Sign your offer agreement

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Asian Eye is committed to creating an organization and promoting a culture that both respect each human person’s uniqueness and foster and maintain a work environment where each colleague feels valued and supported.

Promoting diversity means understanding that each individual is unique; to recognize and respect individual differences and invest in creating and enforcing an inclusive, safe, and engaging work environment.

In managing our relationships with our people, Asian Eye will promote diversity by adopting the following measures in accordance with related laws.

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