Customer service representative in Manila

About the role

With a focus on delivering quality customer experiences, this role is vital to achieving our company's goals.

• Responding to inbound customer inquiries via phone, email, and chat in a timely and professional manner
• Troubleshooting customer issues and providing solutions to enhance their satisfaction
• Maintaining accurate records of customer interactions and following up as needed
• Identifying opportunities to upsell and cross-sell additional products and services
• Adhering to company policies and procedures to ensure compliance
• Contributing to the continuous improvement of customer service processes and practices

• Previous experience in a customer service or call centre environment, preferably in the same industry
• Strong communication and interpersonal skills, with the ability to build rapport with customers
• Excellent problem-solving and critical thinking skills to handle a variety of customer inquiries
• Proficiency in Microsoft Office suite and the ability to learn new software applications quickly
• Commitment to providing outstanding customer service and a genuine desire to help others
• Flexibility to work in a dynamic, fast-paced environment and adapt to changing priorities

What we offer

Join our team and be a part of a company that values its employees and strives for excellence in customer service.

About us

Our company culture is built on a foundation of collaboration, creativity, and a relentless pursuit of excellence.

Apply now and become a part of our dynamic Customer Service team at Wipro Philippines Inc.